Triumph

11 – 50 Employees

Triumph is a consumer entertainment and commerce company operating under Triumph Labs. Its arcade brand centers on competitive gaming and strategy experiences, alongside commerce for collectibles and cards. The company’s work brings together gaming, eCommerce, and direct-to-consumer entertainment; hiring information is available through its company profile.

Company Jobs

VIP Account Manager at Triumph (US Remote)

Manage personalized relationships with high-value players on Triumph’s gaming and trading card platform. Handle player support, VIP experiences, responsible gaming, and feedback that informs the loyalty program and product roadmap.

1 day ago

United States

$80,000 – $120,000 / year

Remote Full-time Junior Middle No degree required English Required Account Manager Sales

Description

Manage a portfolio of high-value players as their main contact at Triumph
Build one-to-one relationships through daily text, phone, and email communication
Arrange tailored gifts, exclusive perks, event invitations, and other player experiences
Resolve payout, technical, and promotional issues from start to finish
Escalate issues promptly, follow up, and ensure each is resolved
Spot signs of unhealthy engagement and promote responsible gaming
Share player feedback and trends to inform the VIP program, loyalty offerings, and product roadmap
Follow and improve procedures for outreach, escalation, and compliance

Requirements

At least 2 years in VIP account management, VIP hosting, player development, iGaming, luxury hospitality, or a similar high-value client role
Strong familiarity with gaming culture, such as sweepstakes, casino, sports cards, trading card games, or related areas
Able to manage dozens of active relationships at once
Available for flexible hours, including some evenings and weekends
Able to handle sensitive player information, financial matters, and responsible gaming situations with maturity and care
Able to interpret dashboards and performance figures and act on the insights
Trading card, card break, or collectibles market familiarity is a plus
Experience with retention metrics, reinvestment strategy, or player value modeling is a plus
Familiarity with AI tools such as Claude and ChatGPT is a plus

Benefits

Competitive base salary
Equity
Healthcare
Vision insurance
Dental insurance
401(k)
Meaningful ownership from day one
Opportunity to shape the VIP program
Opportunity to work closely with a fast-growing platform

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