Alto

51 – 200 Employees

Alto is advancing plans for a high-speed passenger rail network connecting Toronto and Québec City. The proposed 1,000-kilometre corridor would use mostly electrified tracks and trains travelling at about 300 km/h, with the aim of making travel faster while supporting regional economic growth and reducing greenhouse gas emissions. The project is in its development and pre-construction stages, with work spanning public and Indigenous consultation, property acquisition, procurement and technical research. Alto’s work brings together transport, construction and government contexts to develop a major infrastructure program aligned with public net-zero and reconciliation commitments.

Company Jobs

Senior Manager, Contact Center and Clinical Operations

Lead pharmacy care operations across multiple service areas, overseeing compliance, staffing, quality, patient safety, and performance.

1 day ago

$144,250 – $180,300 / year

Remote Full-time Senior English Required Clinical Operations

Tableau

Description

Direct strategy and operations across Care Operations, including processing, call center, specialty, and enterprise partnerships.
Turn business plans into tactical priorities, accounting for resources, costs, and forecasts.
Meet targets for efficiency, service levels, quality, patient experience, employee engagement, compliance, and business performance.
Manage, coach, and develop Supervisors and Project Coordinators.
Set hiring, performance, development, and succession plans with Recruiting and HR.
Create operational roadmaps for partnerships, product launches, and cross-functional initiatives.
Coordinate rollouts and related staffing and training across teams.
Oversee workflows, policies, systems improvements, and ongoing process improvement.
Maintain regulatory and accreditation compliance, including policies, licensure, good standing, and escalated cases.
Represent the company before Boards of Pharmacy.
Ensure compliance with federal, state, and local pharmacy regulations, payor contracts, and company policies.
Manage escalation paths for complex or high-risk operational issues.
Design and oversee manager-on-duty and on-call programs.
Act as the final internal escalation point and senior pharmacy operations resource.
Set staffing strategy, budgets, and capacity plans across domains.
Advance quality metrics and patient safety standards.
Identify systemic root causes and direct corrective actions and contingency plans.
Lead company policy and procedure standardization and governance.
Build a continuous improvement culture with lean, Kaizen, or similar methods.

Requirements

Graduate of an accredited pharmacy school.
Hold an active pharmacist (RPh) license in good standing with the State Board of Pharmacy in at least one state where the company operates.
Be willing to obtain additional nonresident licenses as business needs require.
Have at least three years of progressive pharmacy operations leadership experience.
Have experience managing Supervisors, Project Coordinators, or similar team leads.
Demonstrate success leading a large or complex mail-order or clinical pharmacy operation.
Be experienced in pharmacy compliance and working with State Boards of Pharmacy and the DEA.
Use Excel, Tableau, or Looker to inform operational decisions with data.
Be able to work at a computer for extended periods.
Be able to stoop, bend, reach, and perform repetitive computer-related movements.
Be able to lift, carry, push, pull, and move objects weighing up to 20 pounds.
Be able to communicate verbally and perceive auditory and visual information.
Be authorized to work for any U.S. employer.
Visa sponsorship, transfer, or takeover is not available.

Benefits

Reasonable accommodations are available for qualified individuals with disabilities.
Travel of up to 5% is required.