Alto
Alto
51 – 200 Darbuotojai
StatybaTransportasVyriausybė
Alto is advancing plans for a high-speed passenger rail network connecting Toronto and Québec City. The proposed 1,000-kilometre corridor would use mostly electrified tracks and trains travelling at about 300 km/h, with the aim of making travel faster while supporting regional economic growth and reducing greenhouse gas emissions. The project is in its development and pre-construction stages, with work spanning public and Indigenous consultation, property acquisition, procurement and technical research. Alto’s work brings together transport, construction and government contexts to develop a major infrastructure program aligned with public net-zero and reconciliation commitments.

Senior Manager, Contact Center and Clinical Operations

Lead pharmacy care operations across multiple service areas, overseeing compliance, staffing, quality, patient safety, and performance.

Aprašymas

  • Direct strategy and operations across Care Operations, including processing, call center, specialty, and enterprise partnerships.
  • Turn business plans into tactical priorities, accounting for resources, costs, and forecasts.
  • Meet targets for efficiency, service levels, quality, patient experience, employee engagement, compliance, and business performance.
  • Manage, coach, and develop Supervisors and Project Coordinators.
  • Set hiring, performance, development, and succession plans with Recruiting and HR.
  • Create operational roadmaps for partnerships, product launches, and cross-functional initiatives.
  • Coordinate rollouts and related staffing and training across teams.
  • Oversee workflows, policies, systems improvements, and ongoing process improvement.
  • Maintain regulatory and accreditation compliance, including policies, licensure, good standing, and escalated cases.
  • Represent the company before Boards of Pharmacy.
  • Ensure compliance with federal, state, and local pharmacy regulations, payor contracts, and company policies.
  • Manage escalation paths for complex or high-risk operational issues.
  • Design and oversee manager-on-duty and on-call programs.
  • Act as the final internal escalation point and senior pharmacy operations resource.
  • Set staffing strategy, budgets, and capacity plans across domains.
  • Advance quality metrics and patient safety standards.
  • Identify systemic root causes and direct corrective actions and contingency plans.
  • Lead company policy and procedure standardization and governance.
  • Build a continuous improvement culture with lean, Kaizen, or similar methods.

Reikalavimai

  • Graduate of an accredited pharmacy school.
  • Hold an active pharmacist (RPh) license in good standing with the State Board of Pharmacy in at least one state where the company operates.
  • Be willing to obtain additional nonresident licenses as business needs require.
  • Have at least three years of progressive pharmacy operations leadership experience.
  • Have experience managing Supervisors, Project Coordinators, or similar team leads.
  • Demonstrate success leading a large or complex mail-order or clinical pharmacy operation.
  • Be experienced in pharmacy compliance and working with State Boards of Pharmacy and the DEA.
  • Use Excel, Tableau, or Looker to inform operational decisions with data.
  • Be able to work at a computer for extended periods.
  • Be able to stoop, bend, reach, and perform repetitive computer-related movements.
  • Be able to lift, carry, push, pull, and move objects weighing up to 20 pounds.
  • Be able to communicate verbally and perceive auditory and visual information.
  • Be authorized to work for any U.S. employer.
  • Visa sponsorship, transfer, or takeover is not available.

Privalumai

  • Reasonable accommodations are available for qualified individuals with disabilities.
  • Travel of up to 5% is required.

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