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Rowden
Rowden
51 – 200 Angajați
Securitate cibernetică
Rowden este o companie de securitate cibernetică ce oferă soluții tehnologice concepute pentru a consolida siguranța și securitatea. Activitatea sa acoperă integrarea sistemelor, ingineria și dezvoltarea software, ajutând profesioniștii să aplice tehnologii avansate în medii operaționale. Pentru persoanele aflate în căutarea unui loc de muncă și interesate de cariere în securitate cibernetică și servicii tehnologice, Rowden oferă un profil axat pe expertiza practică în inginerie și software pentru aplicații orientate spre securitate.
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Locurile de muncă ale companiei

Customer Success Director — Defence Technology

Lead strategic customer relationships at Rowden, a UK defence technology company. Drive customer value, retention, advocacy and account growth across critical systems and services.

GBRegatul UnitHibridNormă întreagăLiderLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Build trusted relationships with strategic customers at every level.
  • Understand customer priorities, funding, organisational objectives and strategic direction.
  • Create engagement strategies that support long-term customer success.
  • Help customers achieve measurable operational value from Rowden’s capabilities.
  • Increase customer adoption and advocacy.
  • Spot emerging risks before they affect delivery or customer confidence.
  • Create and maintain success plans for strategic accounts.
  • Take ownership of customer concerns and work with business line teams to improve outcomes.
  • Work closely with Business Line Leads, sales, delivery and business line teams.
  • Share customer insight, align priorities and present a united team to customers.
  • Represent Rowden in complex commercial discussions with customers and industry partners.
  • Find opportunities to grow existing customer relationships.
  • Support strategic account planning and contribute to account growth.
  • Report to the VP of Customer Success.
  • Travel frequently within the UK and occasionally overseas.

Cerințe

  • Build credibility with senior customers and have experience working closely with senior military personnel.
  • Bring strong practical knowledge of how the defence sector operates.
  • Have experience in delivery, account management, customer success or a similar senior customer-facing role, ideally in defence, government or a related technical sector.
  • Be able to manage complex commercial discussions with customers and industry partners.
  • Take a hands-on approach and be comfortable with operational detail.
  • Show reliability, ownership and commitment.
  • Be curious about technology and willing to learn Rowden’s products.
  • Be eligible for SC clearance.
  • Desirable: experience with customer success plans, account health measures or similar frameworks.
  • Desirable: experience working with or supplying to the UK Ministry of Defence or allied customers.
  • Desirable: hold existing security clearance.

Beneficii

  • Flexible hybrid working model.
  • Support for flexible and part-time working arrangements.
  • Workplace adjustments available.
  • Disability Confident Committed employer.
  • Compensation is discussed at the first stage, with an indicative range available before significant time investment.

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