BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee
BlueCross BlueShield of Tennessee — денсаулық сақтау және сақтандыру салаларындағы қызметі арқылы 3,4 миллион мүшеге қызмет көрсететін, Теннесси штатында орналасқан медициналық сақтандыру жоспарын ұсынушы компания. Blue Cross Blue Shield Association ұйымының тәуелсіз лицензия иесі әрі медициналық сақтандыру нарығында жоспар ұсынуға құқығы бар компания ретінде ол медициналық сақтандыруды клиенттерге қызмет көрсетумен және қоғамға бағытталған қамқорлықпен ұштастырады. Компаниядағы мансап мүмкіндіктері әртүрлі кәсіби бағыттарды қамтиды, соның ішінде студенттер мен оқуын жақында аяқтаған түлектерге мансабын бастауға көмектесетін BlueBridge тағылымдама бағдарламасы бар. BlueCross BlueShield of Tennessee қызметкерлер қадірленетін, құрметтелетін және өздерін ұжымның бір бөлігі ретінде сезінетін жұмыс ортасын қалыптастыруға да мән береді.

Dental Customer Service Trainee – Remote Tennessee

Support BlueCross BlueShield of Tennessee members with dental-related questions through phone and digital channels. Resolve inquiries accurately while completing an approximately 22-week remote training program.

Сипаттама

  • Respond to, investigate, and resolve customer inquiries accurately and promptly
  • Address customer service questions and issues by telephone
  • Maintain clear records of every customer interaction
  • Assist customers through chat, phone, email, and Teams
  • Explain information clearly to help resolve issues during the first contact
  • Complete approximately 22 weeks of training beginning December 7
  • Work assigned rotating Monday-to-Friday shifts from 8:00 a.m. to 6:00 p.m. ET after training
  • Work overtime when required

Талаптар

  • High school diploma or equivalent
  • At least one year of experience in a customer service support role
  • Customer service experience in healthcare, including dental, insurance, call center, retail, or another customer-facing setting
  • Experience using strong technical skills to receive, investigate, and resolve customer inquiries
  • Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint
  • Strong verbal and written communication skills
  • Strong interpersonal and organizational abilities
  • Excellent time management skills
  • Ability to work independently with general supervision and collaborate with a team in a fast-paced environment
  • Sound independent judgment and problem-solving ability
  • Ability to speak and type simultaneously while communicating with customers clearly and concisely
  • Ability to pass required testing
  • Required participation and attendance
  • Flexibility to work rotating schedules and follow assigned shifts
  • Ability to work overtime when required
  • Employer sponsorship is not available for this role

Артықшылықтар

  • Full-time remote work
  • Approximately 22 weeks of training
  • Opportunities for professional growth and development

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