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CB Talents Academy
CB Talents Academy
1 – 10 Employees
Education
CB Talents Academy is an education and IT training organization focused on helping young people turn technical learning into employment opportunities. Founded in 2014, the academy develops skills across IT disciplines and programming languages including Java and Ruby on Rails, working with leading companies to strengthen practical employability for students pursuing careers in competitive national and international technology markets.
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Dutch-Speaking Customer Support Specialist (Remote, Portugal)

Support users of a global online payment platform in Dutch, handling payment questions, collections, assistance for vulnerable customers, and account administration remotely from Portugal.

PTPortugal
€1,100 / month
RemoteFull-timeMiddleSeniorEnglish RequiredDutch RequiredCustomer Support

Description

  • Help customers with account funding, transaction histories, product information, and protection policies
  • Respond to incoming and outgoing customer inquiries
  • Negotiate payment plans with customers
  • Address questions related to collections
  • Obtain customers’ commitments to pay
  • Support customers in vulnerable circumstances
  • Provide assistance with insolvency matters
  • Refer accounts to specialist teams when appropriate
  • Keep detailed notes on customer accounts
  • Arrange customer call-backs
  • Work efficiently across multiple contact queues
  • Deliver customer support and payment solutions to international customers by phone and in writing

Requirements

  • Have native or fluent Dutch proficiency (C1/C2)
  • Have strong business English proficiency (B2+)
  • Live in Portugal or be willing to relocate there with company support
  • Preferably have 1–2 years of experience in customer service, retail, hospitality, fintech, or call center work
  • Demonstrate strong negotiation skills
  • Use active listening skills
  • Manage priorities effectively
  • Solve problems independently
  • Be proficient in MS Office
  • Be comfortable using PC-based internet applications and multi-queue communication systems
  • Submit a CV in English

Benefits

  • Receive a €2,000 welcome bonus, paid as €166.66 per month during the first year
  • Receive a meal allowance of €7.63 net per working day, approximately €160 or more in additional tax-free pay each month
  • Receive a complexity bonus of €80 per month
  • Have weekends off
  • Work fully remotely
  • Receive comprehensive relocation support and assistance when moving to Portugal

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