Audit Director, Risk and Finance
Barclays
Lead Barclays’ Risk and Finance audit team and plan, providing independent control assurance and regulatory insight to senior stakeholders.
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1 – 10 Angajați
EducațieCB Talents Academy este o organizație de educație și formare în domeniul IT, axată pe sprijinirea tinerilor în transformarea învățării tehnice în oportunități de angajare. Fondată în 2014, academia dezvoltă competențe în diverse discipline IT și limbaje de programare, inclusiv Java și Ruby on Rails, colaborând cu companii de top pentru a consolida capacitatea practică de angajare a studenților care își doresc cariere pe piețe tehnologice naționale și internaționale competitive.
Dutch-Speaking Customer Support Specialist (Remote, Portugal)
Support users of a global online payment platform in Dutch, handling payment questions, collections, assistance for vulnerable customers, and account administration remotely from Portugal.
Descriere
- Help customers with account funding, transaction histories, product information, and protection policies
- Respond to incoming and outgoing customer inquiries
- Negotiate payment plans with customers
- Address questions related to collections
- Obtain customers’ commitments to pay
- Support customers in vulnerable circumstances
- Provide assistance with insolvency matters
- Refer accounts to specialist teams when appropriate
- Keep detailed notes on customer accounts
- Arrange customer call-backs
- Work efficiently across multiple contact queues
- Deliver customer support and payment solutions to international customers by phone and in writing
Cerințe
- Have native or fluent Dutch proficiency (C1/C2)
- Have strong business English proficiency (B2+)
- Live in Portugal or be willing to relocate there with company support
- Preferably have 1–2 years of experience in customer service, retail, hospitality, fintech, or call center work
- Demonstrate strong negotiation skills
- Use active listening skills
- Manage priorities effectively
- Solve problems independently
- Be proficient in MS Office
- Be comfortable using PC-based internet applications and multi-queue communication systems
- Submit a CV in English
Beneficii
- Receive a €2,000 welcome bonus, paid as €166.66 per month during the first year
- Receive a meal allowance of €7.63 net per working day, approximately €160 or more in additional tax-free pay each month
- Receive a complexity bonus of €80 per month
- Have weekends off
- Work fully remotely
- Receive comprehensive relocation support and assistance when moving to Portugal
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