Commit
Commit
Commit is a global technology services company delivering custom software, IoT platforms, and end-to-end solutions for organizations ranging from startups to large enterprises. Its multidisciplinary team of more than 700 experts works across cloud, generative AI, software engineering, IoT, big data, cybersecurity, and data center migration. With operations spanning Israel, the United States, Canada, the United Kingdom, and Europe, Commit uses its proprietary Flexible R&D methodology to help clients develop high-quality technology products while improving cost efficiency and time to market.

Onsite Tier 2 IT Support Engineer

Support the Singapore site and APAC users with hardware, Microsoft 365, Okta, conference-room AV, and ITSM tickets. Responsibilities also include employee onboarding and offboarding, laptop preparation, and inventory tracking.

Description

  • Provide Tier 2 IT support to the Singapore site and APAC users.
  • Troubleshoot and repair laptops, accessories, and other IT equipment.
  • Support conference-room audio-visual systems.
  • Maintain workstations, docking stations, screens, and cables.
  • Perform basic network-room maintenance using client instructions.
  • Onboard and offboard employees.
  • Track and count IT equipment inventory.
  • Prepare and image laptops for local stock, and maintain spare devices.
  • Manage support tickets in the client’s ITSM system.
  • Attend Tier 2 team meetings and training.
  • Prepare daily reports on ticket volume, SLA performance, and survey results.
  • Reconcile inventory monthly and complete onboarding and offboarding checklists.

Requirements

  • Troubleshooting and repair skills for laptops, accessories, docking stations, screens, cables, and laptop imaging.
  • Experience handling ITSM tickets and SLAs in a client ITSM system.
  • Microsoft 365 administration and support skills.
  • Knowledge of Okta identity, single sign-on, and access management.
  • Conference-room AV support skills.
  • Experience onboarding and offboarding employees.
  • Basic networking knowledge and ability to maintain network rooms using client instructions.
  • Knowledge of IT security and compliance, including device hardening, access control, PII handling, and media sanitization.
  • Professional English-language support and communication skills.
  • APAC or regional multi-site user support experience is a plus.
  • IT asset management, inventory tracking, and stocktaking experience is a plus.
  • Experience with laptop imaging or MDM tools such as Intune, Autopilot, or Jamf is a plus.
  • Daily reporting, teamwork, and backfill coverage experience are a plus.

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