Remote E-Commerce Associate
Delegate CX
Build and maintain online stores for U.S. promotional products clients from a home-based role in the Philippines. Manage products, orders, integrations, and e-commerce support.
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Onsite Tier 2 IT Support Engineer
Support the Singapore site and APAC users with hardware, Microsoft 365, Okta, conference-room AV, and ITSM tickets. Responsibilities also include employee onboarding and offboarding, laptop preparation, and inventory tracking.
विवरण
- Provide Tier 2 IT support to the Singapore site and APAC users.
- Troubleshoot and repair laptops, accessories, and other IT equipment.
- Support conference-room audio-visual systems.
- Maintain workstations, docking stations, screens, and cables.
- Perform basic network-room maintenance using client instructions.
- Onboard and offboard employees.
- Track and count IT equipment inventory.
- Prepare and image laptops for local stock, and maintain spare devices.
- Manage support tickets in the client’s ITSM system.
- Attend Tier 2 team meetings and training.
- Prepare daily reports on ticket volume, SLA performance, and survey results.
- Reconcile inventory monthly and complete onboarding and offboarding checklists.
आवश्यकताएँ
- Troubleshooting and repair skills for laptops, accessories, docking stations, screens, cables, and laptop imaging.
- Experience handling ITSM tickets and SLAs in a client ITSM system.
- Microsoft 365 administration and support skills.
- Knowledge of Okta identity, single sign-on, and access management.
- Conference-room AV support skills.
- Experience onboarding and offboarding employees.
- Basic networking knowledge and ability to maintain network rooms using client instructions.
- Knowledge of IT security and compliance, including device hardening, access control, PII handling, and media sanitization.
- Professional English-language support and communication skills.
- APAC or regional multi-site user support experience is a plus.
- IT asset management, inventory tracking, and stocktaking experience is a plus.
- Experience with laptop imaging or MDM tools such as Intune, Autopilot, or Jamf is a plus.
- Daily reporting, teamwork, and backfill coverage experience are a plus.
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