Hitachi
Hitachi
Hitachi is a global technology company working across automotive, construction, and consulting, with a broader focus on social innovation. Through its Lumada portfolio, Hitachi develops digital solutions, services, and technologies that help organizations address operational challenges and advance digital transformation. Its work spans digital systems, green energy, mobility, and connected industries, supporting business operations and social infrastructure. Founded in 1910, Hitachi brings together expertise across technology and industry to pursue solutions linked to sustainability, environmental responsibility, and quality of life.

Customer Support Specialist - Hitachi Energy (Hybrid, San Luis Potosi)

Provide bilingual Tier 1 customer support for Hitachi Energy equipment and service networks. Troubleshoot issues, manage escalations, and help share service knowledge across global teams.

Description

  • Serve as the primary contact for customers and Hitachi Energy’s global service network on service requests, maintenance concerns, and warranty questions
  • Promote prompt responses, effective issue resolution, and appropriate escalation
  • Record all customer-support activities and the time spent resolving each issue
  • Assist customers during operating activities and deliver remote troubleshooting and resolution when needed
  • Facilitate knowledge sharing between the factory and global service network through newsletters, FAQs, and related resources
  • Contribute to maintaining continuous 24/7 availability
  • Follow all relevant external and internal regulations, procedures, and guidelines

Requirements

  • At least two years of customer service experience
  • Fluency in Spanish and English
  • An additional language is advantageous
  • Strong commitment to understanding and serving customer needs
  • Structured, methodical approach to work under pressure
  • Natural drive to support innovation and continuous improvement
  • Solution-focused mindset with the ability to adapt approaches
  • Flexibility and creativity
  • Willingness to travel globally about 10% of the time for troubleshooting, training, or customer meetings
  • Commitment to applicable external and internal regulations, procedures, and guidelines

Benefits

  • Reasonable accommodations are available to qualified applicants with disabilities during the application process
  • Pre-employment background checks are performed in accordance with applicable laws

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