Xero
Xero
1,001 – 5,000 Employees
H1B Visa SponsorB2BSaaS
Xero develops cloud accounting software for small businesses, accountants, and bookkeepers. Its platform brings together bookkeeping, invoicing, payroll, bank reconciliation, VAT and Making Tax Digital compliance, financial analytics, and online invoice payments. Xero also supports an integration marketplace and partner programs for accounting professionals, while its JAX AI-powered automation helps reduce repetitive financial administration.

Customer Experience Data Analyst

Create reporting and workforce insights for Xero’s Customer Experience and Payment Operations teams. Use Tableau and Zendesk Explore to inform business reviews, headcount planning, and senior leadership decisions.

Description

  • Translate data into practical decisions for Customer Experience and Payment Operations teams
  • Provide dedicated analytics and reporting for Payment Operations
  • Deliver reporting, forecasts, and performance analysis using Tableau and Zendesk Explore
  • Contribute to monthly business reviews and quarterly proficiency scoring for performance and salary reviews
  • Build longer-term headcount and workforce planning models
  • Support decisions on service-level agreements, performance reviews, bonuses, and resourcing
  • Present findings and recommendations to senior leaders and the C-suite
  • Partner with the Workforce Analyst and support leaders in New Zealand, the US, and the UK

Requirements

  • Strong analytical skills and confidence working with data from multiple departments
  • Experience with reporting tools such as Tableau and Zendesk Explore
  • Confidence presenting findings regularly to senior leaders and the C-suite
  • A solutions-focused approach and ability to guide stakeholders through data-informed recommendations
  • Accuracy and care when working with numbers
  • Collaborative approach to supporting multiple departments
  • Based in New Zealand
  • Eligible to work in New Zealand, or able to obtain appropriate visa assistance

Benefits

  • Hybrid arrangement combining office and home working
  • Boost days for the team to meet in person throughout the year
  • Analysis that can inform bonus and resourcing decisions
  • Supportive, connected team working across time zones
  • Recruitment adjustments and accommodations available
  • Background checks, with consideration for other current or future opportunities

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