Xero
Xero
1001 – 5000 Darbinieki
H1B vīzas sponsorsB2BSaaS
Xero izstrādā mākoņgrāmatvedības programmatūru mazajiem uzņēmumiem, grāmatvežiem un grāmatvedības uzskaites speciālistiem. Tās platforma apvieno grāmatvedību, rēķinu izrakstīšanu, algu aprēķinu, bankas darījumu saskaņošanu, PVN un Making Tax Digital prasību ievērošanu, finanšu analītiku un tiešsaistes rēķinu apmaksu. Xero piedāvā arī integrāciju tirgu un partneru programmas grāmatvedības profesionāļiem, savukārt ar JAX mākslīgo intelektu darbinātā automatizācija palīdz samazināt atkārtotu finanšu administrēšanu.

Customer Experience Data Analyst

Create reporting and workforce insights for Xero’s Customer Experience and Payment Operations teams. Use Tableau and Zendesk Explore to inform business reviews, headcount planning, and senior leadership decisions.

Apraksts

  • Translate data into practical decisions for Customer Experience and Payment Operations teams
  • Provide dedicated analytics and reporting for Payment Operations
  • Deliver reporting, forecasts, and performance analysis using Tableau and Zendesk Explore
  • Contribute to monthly business reviews and quarterly proficiency scoring for performance and salary reviews
  • Build longer-term headcount and workforce planning models
  • Support decisions on service-level agreements, performance reviews, bonuses, and resourcing
  • Present findings and recommendations to senior leaders and the C-suite
  • Partner with the Workforce Analyst and support leaders in New Zealand, the US, and the UK

Prasības

  • Strong analytical skills and confidence working with data from multiple departments
  • Experience with reporting tools such as Tableau and Zendesk Explore
  • Confidence presenting findings regularly to senior leaders and the C-suite
  • A solutions-focused approach and ability to guide stakeholders through data-informed recommendations
  • Accuracy and care when working with numbers
  • Collaborative approach to supporting multiple departments
  • Based in New Zealand
  • Eligible to work in New Zealand, or able to obtain appropriate visa assistance

Priekšrocības

  • Hybrid arrangement combining office and home working
  • Boost days for the team to meet in person throughout the year
  • Analysis that can inform bonus and resourcing decisions
  • Supportive, connected team working across time zones
  • Recruitment adjustments and accommodations available
  • Background checks, with consideration for other current or future opportunities

Saistītās vakances

Ecolab

Business Development Manager, PFAS Treatment

Ecolab

Grow Ecolab’s European market for PFAS and emerging-contaminant water treatment, advancing Purolite ion-exchange solutions through partnerships, specifications, and pilot projects. Turn customer and market insight into commercial growth across municipal, industrial, and remediation applications.

Atvērt
ElevenLabs

Senior Public Sector Partnerships Manager

ElevenLabs

Lead ElevenLabs’ public-sector partner programme across North America, expanding relationships in government and education. Build partner revenue and pipeline through reseller and systems integrator engagement.

Atvērt
Convera

Inside Sales Representative, Integrated Partnerships

Convera

Convert leads from integrated partners into customers at Convera, a global B2B cross-border payments company. Own revenue targets, customer onboarding, and the sales pipeline.

Atvērt