Agilent Technologies
Agilent Technologies
Agilent Technologies develops analytical and laboratory technologies used across biopharmaceutical research, food and beverage testing, clinical diagnostics, and environmental analysis. Its portfolio includes gas and liquid chromatography, mass spectrometry, laboratory supplies, software, and informatics, supported by services for laboratory management, maintenance, and instrument repair. The company also applies these technologies to genomics, pathology, and cancer research, with an emphasis on advancing science through sustainable solutions.

Field Service Engineer, Asset Performance Management (Japan)

Install, maintain, and troubleshoot enterprise asset performance systems for Agilent customers. The role includes integrated solution delivery, technical training, and 100% travel.

Description

  • Install, implement, maintain, and repair Agilent and multi-vendor systems at customer sites.
  • Set up and optimize hardware, software, networking products, and configurations on site.
  • Diagnose and resolve product performance issues.
  • Provide maintenance and repair services.
  • Advise customers on preventive maintenance and configurations that affect product performance.
  • Address potential equipment or software issues early to help prevent unplanned business interruptions.
  • Deliver integrated solutions spanning peripherals, communications, operating systems, and application software.
  • Act as an internal technical resource and manage product escalations.
  • Work with Support, Sales, Marketing, and R&D to develop customer solutions.
  • Lead technical training, maintenance seminars, and workshops for field engineers or customers.
  • Train fellow field engineers or customers.
  • Calibrate equipment on site for large-volume customers.
  • Qualify leads.

Requirements

  • Bachelor's or master's degree, or equivalent.
  • Postgraduate study, certification, and/or a license may be required.
  • Typically, at least four years of relevant experience are needed to enter this level.
  • Agree to and meet Agilent-approved customer or vendor credentialing requirements for access to customer sites.
  • Credentialing may require proof of identity, relevant work certifications, and compliance with customer health and safety requirements.
  • Willing and able to travel 100% of the time.

Benefits

  • Option to work remotely.
  • Full-time weekly schedule.
  • Equal opportunity employment.

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