TDCX
TDCX
TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.

Customer Service Representative | TDCX | Philippines Onsite

Support TDCX customers across communication channels by resolving issues and addressing their needs. Help deliver reliable service and maintain customer satisfaction in an onsite Philippines role.

Description

  • Deliver a high-quality customer support experience through all relevant communication channels
  • Assess customer needs, investigate existing issues, and develop appropriate solutions
  • Resolve customer confusion by tailoring responses to individual needs
  • Pursue first-contact resolution and coordinate effective follow-up with service partners and internal teams
  • Close cases in accordance with established service standards
  • Share constructive feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience
  • Follow approved procedures to deliver services that support customer satisfaction
  • Develop lasting customer relationships by engaging customers and providing additional assistance when needed
  • Complete other duties assigned by management within the employment category and contribute to the ongoing improvement of TDCX’s Quality Management System

Requirements

  • A Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor’s Degree, Postgraduate Diploma, Professional Degree, or Master’s Degree in any field
  • Two years of relevant work experience is preferred, though fresh graduates are encouraged to apply
  • Strong time-management ability and motivation to exceed expectations
  • Ability to manage multiple tasks and use customer-provided information to tailor responses and actions
  • Strong communication skills, including active listening, empathy, and professional phone etiquette
  • Comfort working with computers and multiple systems, with the adaptability to learn new ones
  • Excellent spoken and written English, plus proficiency in the language used by the supported market

Benefits

  • Attractive remuneration with additional perks
  • Comprehensive medical, insurance, and social security coverage
  • World-class workspaces
  • Employee activities and recognition programs
  • Structured learning and development plans for career growth
  • A positive workplace culture focused on future opportunities
  • Convenient location with direct public transport access
  • Flexible working arrangements
  • Expert coaching and mentoring
  • Opportunity to join a global company recognized with hundreds of industry awards

Related Jobs