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City Wide Facility Solutions Jacksonville
City Wide Facility Solutions Jacksonville
51 – 200 Employees
ConstructionHealthcareLogistics
City Wide Facility Solutions Jacksonville provides integrated facility management for organizations that need dependable cleaning, janitorial, and maintenance support. Its service offering spans more than 20 facility services, coordinated through a single point of contact who helps manage communication and projects from start to finish. The company serves varied environments, including auto dealerships, clean rooms, commercial offices, and medical facilities, as part of City Wide’s presence across the United States and Canada.
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PM Account Compliance Supervisor

Oversee service quality and contractor compliance for City Wide’s facility services accounts. The role coordinates inspections, client issues, contractors, and nightly operations.

USUnited StatesCOColorado
$42,000 – $48,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredCompliance

Description

  • Build strong working relationships with independent contractors and in-house staff, sharing client priorities and resolving problems together.
  • Review each account’s scope of work and service quality to support client retention and win new business.
  • Keep the Facility Services Manager informed each day about urgent issues, including through a nightly recap by email or phone.
  • Recommend contractor assignments, uphold client standards and company guidelines, and remove contractors who fail to meet service-level agreements.
  • Oversee inspections, customer complaints and requests, new client launches, and matters requiring VIP attention.
  • Enforce client policies and procedures, including the approval and proper use of cleaning tools and equipment.
  • Work independently and collaboratively across industrial, manufacturing, office, medical, retail, and other facilities.
  • Escalate client concerns to management and involve colleagues as needed to address client needs.
  • Carry out other duties as needed.

Requirements

  • High school diploma or equivalent experience in the commercial janitorial services industry.
  • At least three years of management experience, including coaching, motivating, developing, and leading teams across multiple units or locations.
  • Experience in building services, facilities, janitorial work, or a related industry is a plus.
  • Strong planning and organizational skills, with close attention to detail.
  • Excellent communication and interpersonal skills.
  • An innovative approach and commitment to continuous process improvement.
  • CRM experience is preferred.
  • Role involves frequent sitting, bending, standing, and walking.
  • Ability to lift up to 25 pounds.

Benefits

  • Health insurance
  • 401(k) retirement plan
  • Paid time off
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Flexible schedule
  • Retention bonuses
  • Car allowance

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