PrimeXBT
PrimeXBT
201 – 500 Employees
B2CCryptoFintech
PrimeXBT is a crypto and fintech company operating a digital trading platform and cryptocurrency exchange for retail traders. Founded in 2018, it brings crypto trading, leveraged products, and CFDs covering forex, commodities, indices, and shares together in one account. The platform supports crypto and fiat on-ramps, multiple trading environments including PXTrader 2.0, MetaTrader 5, and mobile apps, as well as demo accounts and market research tools. PrimeXBT also provides VIP pricing, customer support, and information about its financial services authorization, regulatory status, and corporate social responsibility activities.

Customer Service Representative (English) - Worldwide Remote

Provide remote customer support to PrimeXBT’s forex and crypto clients through email, live chat, and phone. Diagnose issues, document recurring problems, and help strengthen the customer experience.

Description

  • Handle customer questions promptly through email, live chat, and phone
  • Partner with other departments to resolve complex cases and escalate issues when needed
  • Follow up with customers to confirm their concerns have been resolved
  • Use appropriate diagnostic methods to troubleshoot customer issues
  • Document recurring problems to support improvements to internal processes
  • Create FAQ content, user guides, and tutorials
  • Advise existing and prospective clients about additional products and services
  • Spot and implement measures that enhance the overall customer experience

Requirements

  • Background in fintech, particularly forex or cryptocurrency
  • At least one year of experience in online customer support
  • Strong written and spoken English
  • Effective interpersonal and communication abilities
  • Capacity to handle and navigate high-pressure situations
  • Hands-on experience with customer service software, tools, and databases
  • Availability for 2/2 or 4 a.m.–4 p.m. GMT shifts
  • Submit a CV written in English

Benefits

  • Work fully remotely from any location of your choice
  • Salary determined competitively according to experience
  • Quarterly performance bonus tied to results
  • Medical insurance available after the probation period
  • Additional sick leave provided every six months
  • Birthday gifts
  • Work with an international, cross-functional team on a challenging, in-demand product

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