PrimeXBT
PrimeXBT
201 – 500 कर्मचारी
B2Cक्रिप्टोफिनटेक
PrimeXBT एक क्रिप्टो और फिनटेक कंपनी है, जो खुदरा ट्रेडरों के लिए डिजिटल ट्रेडिंग प्लेटफ़ॉर्म और क्रिप्टोकरेंसी एक्सचेंज संचालित करती है। 2018 में स्थापित यह कंपनी क्रिप्टो ट्रेडिंग, लीवरेज्ड उत्पादों और फॉरेक्स, कमोडिटीज़, इंडेक्स तथा शेयरों से जुड़े CFDs को एक ही खाते में उपलब्ध कराती है। प्लेटफ़ॉर्म क्रिप्टो और फ़िएट ऑन-रैंप, PXTrader 2.0, MetaTrader 5 और मोबाइल ऐप सहित कई ट्रेडिंग वातावरण, साथ ही डेमो खाते और बाज़ार अनुसंधान टूल्स का समर्थन करता है। PrimeXBT VIP मूल्य निर्धारण, ग्राहक सहायता तथा अपनी वित्तीय सेवा प्राधिकृति, नियामकीय स्थिति और कॉर्पोरेट सामाजिक ज़िम्मेदारी गतिविधियों से संबंधित जानकारी भी प्रदान करती है।

Customer Service Representative (English) - Worldwide Remote

Provide remote customer support to PrimeXBT’s forex and crypto clients through email, live chat, and phone. Diagnose issues, document recurring problems, and help strengthen the customer experience.

विवरण

  • Handle customer questions promptly through email, live chat, and phone
  • Partner with other departments to resolve complex cases and escalate issues when needed
  • Follow up with customers to confirm their concerns have been resolved
  • Use appropriate diagnostic methods to troubleshoot customer issues
  • Document recurring problems to support improvements to internal processes
  • Create FAQ content, user guides, and tutorials
  • Advise existing and prospective clients about additional products and services
  • Spot and implement measures that enhance the overall customer experience

आवश्यकताएँ

  • Background in fintech, particularly forex or cryptocurrency
  • At least one year of experience in online customer support
  • Strong written and spoken English
  • Effective interpersonal and communication abilities
  • Capacity to handle and navigate high-pressure situations
  • Hands-on experience with customer service software, tools, and databases
  • Availability for 2/2 or 4 a.m.–4 p.m. GMT shifts
  • Submit a CV written in English

लाभ

  • Work fully remotely from any location of your choice
  • Salary determined competitively according to experience
  • Quarterly performance bonus tied to results
  • Medical insurance available after the probation period
  • Additional sick leave provided every six months
  • Birthday gifts
  • Work with an international, cross-functional team on a challenging, in-demand product

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