PrimeXBT
PrimeXBT
201 – 500 Angajați
B2CCriptoFintech
PrimeXBT este o companie de criptomonede și tehnologie financiară care operează o platformă digitală de tranzacționare și o bursă de criptomonede pentru traderii de retail. Fondată în 2018, compania reunește într-un singur cont tranzacționarea criptomonedelor, produsele cu efect de levier și CFD-urile care acoperă piața valutară, mărfurile, indicii și acțiunile. Platforma acceptă operațiuni de intrare și ieșire în criptomonede și monede fiduciare, mai multe medii de tranzacționare, inclusiv PXTrader 2.0, MetaTrader 5 și aplicații mobile, precum și conturi demo și instrumente de cercetare a pieței. PrimeXBT oferă, de asemenea, prețuri VIP, asistență pentru clienți și informații despre autorizarea serviciilor sale financiare, statutul său de reglementare și activitățile sale de responsabilitate socială corporativă.

Customer Service Representative (English) - Worldwide Remote

Provide remote customer support to PrimeXBT’s forex and crypto clients through email, live chat, and phone. Diagnose issues, document recurring problems, and help strengthen the customer experience.

Descriere

  • Handle customer questions promptly through email, live chat, and phone
  • Partner with other departments to resolve complex cases and escalate issues when needed
  • Follow up with customers to confirm their concerns have been resolved
  • Use appropriate diagnostic methods to troubleshoot customer issues
  • Document recurring problems to support improvements to internal processes
  • Create FAQ content, user guides, and tutorials
  • Advise existing and prospective clients about additional products and services
  • Spot and implement measures that enhance the overall customer experience

Cerințe

  • Background in fintech, particularly forex or cryptocurrency
  • At least one year of experience in online customer support
  • Strong written and spoken English
  • Effective interpersonal and communication abilities
  • Capacity to handle and navigate high-pressure situations
  • Hands-on experience with customer service software, tools, and databases
  • Availability for 2/2 or 4 a.m.–4 p.m. GMT shifts
  • Submit a CV written in English

Beneficii

  • Work fully remotely from any location of your choice
  • Salary determined competitively according to experience
  • Quarterly performance bonus tied to results
  • Medical insurance available after the probation period
  • Additional sick leave provided every six months
  • Birthday gifts
  • Work with an international, cross-functional team on a challenging, in-demand product

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