PrimeXBT
PrimeXBT
201 – 500 Қызметкерлер
B2CКриптовалютаФинтех
PrimeXBT — бөлшек трейдерлерге арналған цифрлық сауда платформасы мен криптовалюта биржасын басқаратын крипто және финтех компаниясы. 2018 жылы құрылған компания криптовалюта саудасын, левереджді өнімдерді және форекс, тауарлар, индекстер мен акцияларды қамтитын CFD құралдарын бір есептік жазбаға біріктіреді. Платформа криптовалюта мен фиатқа арналған енгізу және шығару арналарына, PXTrader 2.0, MetaTrader 5 және мобильді қосымшаларды қоса алғанда, бірнеше сауда ортасына, сондай-ақ демо-шоттар мен нарықты зерттеу құралдарына қолдау көрсетеді. PrimeXBT сонымен қатар VIP тарифтерін, клиенттерге қолдау көрсетуді және қаржылық қызметтерді жүзеге асыруға берілген рұқсаты, реттеушілік мәртебесі мен корпоративтік әлеуметтік жауапкершілік бастамалары туралы ақпарат ұсынады.

Customer Service Representative (English) - Worldwide Remote

Provide remote customer support to PrimeXBT’s forex and crypto clients through email, live chat, and phone. Diagnose issues, document recurring problems, and help strengthen the customer experience.

Сипаттама

  • Handle customer questions promptly through email, live chat, and phone
  • Partner with other departments to resolve complex cases and escalate issues when needed
  • Follow up with customers to confirm their concerns have been resolved
  • Use appropriate diagnostic methods to troubleshoot customer issues
  • Document recurring problems to support improvements to internal processes
  • Create FAQ content, user guides, and tutorials
  • Advise existing and prospective clients about additional products and services
  • Spot and implement measures that enhance the overall customer experience

Талаптар

  • Background in fintech, particularly forex or cryptocurrency
  • At least one year of experience in online customer support
  • Strong written and spoken English
  • Effective interpersonal and communication abilities
  • Capacity to handle and navigate high-pressure situations
  • Hands-on experience with customer service software, tools, and databases
  • Availability for 2/2 or 4 a.m.–4 p.m. GMT shifts
  • Submit a CV written in English

Артықшылықтар

  • Work fully remotely from any location of your choice
  • Salary determined competitively according to experience
  • Quarterly performance bonus tied to results
  • Medical insurance available after the probation period
  • Additional sick leave provided every six months
  • Birthday gifts
  • Work with an international, cross-functional team on a challenging, in-demand product

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