PrimeXBT
PrimeXBT
201 – 500 Xodimlar
B2CFintexKripto
PrimeXBT chakana treyderlar uchun raqamli savdo platformasi va kriptovalyuta birjasini boshqaradigan kripto va fintech kompaniyasidir. 2018-yilda tashkil etilgan kompaniya kriptovalyuta savdosi, leverajli mahsulotlar hamda forex, tovarlar, indekslar va aksiyalarni qamrab oluvchi CFD vositalarini bitta hisobda birlashtiradi. Platforma kriptovalyuta va fiat mablag‘larini kiritish-chiqarish imkoniyatlarini, PXTrader 2.0, MetaTrader 5 va mobil ilovalarni o‘z ichiga olgan bir nechta savdo muhitlarini, shuningdek demo hisoblar va bozorni tadqiq qilish vositalarini qo‘llab-quvvatlaydi. PrimeXBT VIP tariflari, mijozlarni qo‘llab-quvvatlash xizmati hamda moliyaviy xizmatlarni ko‘rsatish vakolati, tartibga soluvchi maqomi va korporativ ijtimoiy mas’uliyat faoliyati haqida ma’lumot ham taqdim etadi.

Customer Service Representative (English) - Worldwide Remote

Provide remote customer support to PrimeXBT’s forex and crypto clients through email, live chat, and phone. Diagnose issues, document recurring problems, and help strengthen the customer experience.

Tavsif

  • Handle customer questions promptly through email, live chat, and phone
  • Partner with other departments to resolve complex cases and escalate issues when needed
  • Follow up with customers to confirm their concerns have been resolved
  • Use appropriate diagnostic methods to troubleshoot customer issues
  • Document recurring problems to support improvements to internal processes
  • Create FAQ content, user guides, and tutorials
  • Advise existing and prospective clients about additional products and services
  • Spot and implement measures that enhance the overall customer experience

Talablar

  • Background in fintech, particularly forex or cryptocurrency
  • At least one year of experience in online customer support
  • Strong written and spoken English
  • Effective interpersonal and communication abilities
  • Capacity to handle and navigate high-pressure situations
  • Hands-on experience with customer service software, tools, and databases
  • Availability for 2/2 or 4 a.m.–4 p.m. GMT shifts
  • Submit a CV written in English

Imtiyozlar

  • Work fully remotely from any location of your choice
  • Salary determined competitively according to experience
  • Quarterly performance bonus tied to results
  • Medical insurance available after the probation period
  • Additional sick leave provided every six months
  • Birthday gifts
  • Work with an international, cross-functional team on a challenging, in-demand product

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