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NCR Corporation’s business now operates through NCR Voyix and NCR Atleos. NCR Voyix develops digital commerce technology for retailers and restaurants, helping businesses manage sales and customer interactions across global markets. NCR Atleos supports access to financial services through self-service transaction channels and a broad ATM network serving financial institutions and retailers. Together, the two companies extend NCR’s long-standing work across commerce, hospitality, food and beverage, and financial services.
Field Service Technician – Memphis, TN
Maintain NCR Voyix retail self-checkout and electromechanical equipment across an assigned territory. Install, repair, and service customer systems.
Description
- Complete customer installations, maintenance, and service calls promptly and effectively.
- Maintain electromechanical equipment, including self-checkout systems, throughout an assigned territory.
- Carry out repairs, preventive maintenance, and system overhauls.
- Serve as the initial point of response for customer needs.
- Work with customers to identify suitable solutions.
- Prioritize and assess customer issues, addressing potential problems proactively.
- Complete formal training to deliver the support customers need.
- Develop service skills with guidance from teachers, mentors, and coaches across territories.
Requirements
- Live in the specified local geographic area.
- Be authorized to work in the United States.
- Be at least 18 years old.
- Hold a valid driver’s license and have a driving record that meets NCR fleet requirements.
- Have PC and basic electronics skills, and familiarity with relevant hardware and operating systems.
- Be able to perform the job’s essential functions, with or without reasonable accommodation.
- Be willing to travel extensively, including driving several hours a day.
- Be available for rotating and weekend shifts.
- Be flexible to work rotating morning, afternoon, and evening shifts, including some holidays.
- Be able to lift and carry tools, parts, and equipment weighing up to 75 pounds alone and up to 150 pounds with assistance.
- Be able to bend, squat, walk, stand, sit, reach, work with hands, and repeatedly grasp and manipulate objects.
- Be willing to train on and operate small scissor lifts.
- Preferred: familiarity with large servers, mainframe computers, and imaging software.
- Preferred: A+, CompTIA, or N+ certification.
- Preferred: at least one year of related experience.
- Pass the applicable screening criteria.
Benefits
- Overtime is available at 1.5 times the regular rate.
- Seven paid holidays and six paid floating holidays.
- Up to 80 hours of paid vacation during the first year.
- 401(k) savings and retirement plan.
- Company vehicle provided for business use only.
- Medical insurance available immediately.
- Formal training through NCR Voyix.
- Virtual and hands-on classroom instruction.
- Support from dedicated teachers, mentors, and coaches.
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