Lead Cloud Technical Architect, Windchill
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Lead PTC’s EMEA team of Windchill PLM technical architects and guide customers on cloud architecture. Improve service reliability, technical standards, and operations across enterprise environments.
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New Relic builds a software observability platform that helps teams monitor applications and infrastructure in one place. Its tools cover application performance, infrastructure, mobile apps, AI monitoring, and vulnerability management, bringing performance metrics and anomaly detection into view across technology stacks. This gives engineering and operations teams data to investigate issues, improve application performance, and understand how systems affect user experience.
Senior Solutions Consultant, Australia Remote — New Relic
Lead technical sales engagements for New Relic’s observability platform, helping enterprise customers connect solutions to business outcomes. Work with sales teams and customers on discovery, demonstrations, and proof-of-concept projects.
Description
- Investigate customers’ business needs and technical environments through thorough discovery.
- Present technology solutions and demonstrate the New Relic platform.
- Resolve technical objections and connect proposed solutions to customer value to secure technical wins.
- Grow platform revenue with Sales, Product Management, and executive partners.
- Set technical strategy for prospects and customers throughout the sales process.
- Work with Sales Account Executives to win new business and grow existing accounts.
- Run workshops to uncover customer value and solution needs.
- Build technical evidence through demonstrations, presentations, workshops, and business value materials.
- Explain and present the potential uses of the New Relic platform.
- Run proof-of-concept and pilot projects.
- Find and address critical business and technical challenges.
- Help meet revenue targets for the assigned territory.
- Work with account teams to solve business and technical problems.
- Share effective practices and reusable materials with Solutions Consultants.
- Give Product Management feedback on product improvements.
- Track competitors and how New Relic differentiates in the market.
- Build relationships with customer stakeholders and executives, and develop internal customer advocates.
- Support marketing activities such as industry events, executive briefings, user groups, conferences, customer references, and social media campaigns.
Requirements
- Eight or more years of presales work or a similar customer-facing technical role is desirable.
- Experience with monitoring and observability.
- Experience with AWS, Google Cloud, Azure, DevOps, CI/CD, AIOps, logging, data analytics, and visualization.
- Experience with open-source tools such as Prometheus, Grafana, OpenCensus, and ELK is desirable.
- Development experience with one or more of Java, .NET, Ruby, C/C++, Python, JavaScript, or React.
- Understanding of cloud architecture, networking, Infrastructure as Code, and serverless computing.
- Strong writing, speaking, presentation, and interpersonal abilities.
- Strong problem-solving ability.
- Understanding of value-based selling in customer-facing work.
- A strong mix of sales, business, and technical skills.
- Experience serving enterprise customers, particularly in digital-native businesses, e-commerce and retail, healthcare, media and entertainment, telecommunications, financial services, gaming, hospitality, or travel.
- Enthusiasm for technology and eagerness to learn.
- Willingness to travel.
- Identity and work eligibility must be verified.
- A criminal background check is required.
- Visa sponsorship is unavailable for this position.
Benefits
- Flexible work arrangements are available, including fully office-based, fully remote, or hybrid options.
- Reasonable accommodations are available during the application and recruiting process.
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