Allianz
Allianz
Allianz is a global insurance and asset management company serving customers through a broad portfolio of financial products and services. Its work spans insurance, finance, and banking, with teams focused on delivering reliable assurance and building informed customer relationships. The company highlights collaboration, honesty, and genuine interaction, creating an environment where employees exchange ideas openly and engage with industry expertise to support better outcomes.

Customer Service Representative, 12-Month Contract - Allianz Singapore

Support Allianz Singapore’s general insurance customers by resolving enquiries and complaints, processing policy transactions, and maintaining accurate records. Work closely with underwriting, claims, and finance teams to deliver timely, professional service.

Description

  • Respond to inbound customer enquiries and requests through all available communication channels
  • Investigate and resolve customer complaints, escalating issues when appropriate
  • Offer customers suitable solutions and practical alternatives
  • Process policy renewals, cancellations, and reinstatements with accuracy
  • Apply company procedures and comply with applicable regulatory requirements
  • Keep customer records and policy documents accurate in the company database
  • Coordinate with underwriting, claims, and finance teams
  • Develop and sustain positive customer relationships
  • Provide professional, ethical, and consistently high-quality service
  • Promote customer satisfaction through prompt turnaround times

Requirements

  • Diploma or degree in any discipline
  • Applicants with GCE O-Level, ITE, or SPM qualifications and relevant experience may also be considered
  • COMGI, BCP, PGI, and HI certifications are required
  • At least three years of experience across general, health, or life insurance and call centre environments
  • Experience in customer service or insurance-related positions is relevant
  • Understanding of the service-to-sale model
  • Capability to work independently and collaboratively in a fast-moving environment
  • Strong problem-solving and analytical skills
  • Professional telephone customer service etiquette
  • Excellent spoken and written communication skills
  • Familiarity with AI tools such as ChatGPT and Microsoft Copilot is advantageous

Benefits

  • Work for an employer certified as a Great Place to Work
  • Join an inclusive workplace committed to equal opportunity
  • Develop within an employee-focused culture that supports growth
  • 12-month contract employment

Related Jobs

Hewlett Packard Enterprise

Senior Channel Presales Technical Architect, Storage — HPE Canada Remote

Hewlett Packard Enterprise

Help HPE channel partners position, design, and sell storage and data protection solutions. Support solution architecture, demonstrations, proofs of concept, pipeline development, and partner technical advocacy.

Open
Hewlett Packard Enterprise

Senior Network Operations Cloud Engineer (Secret Clearance)

Hewlett Packard Enterprise

Operate HPE’s secure private cloud and datacenter networks supporting federal customers. Troubleshoot classified infrastructure and VMware NSX across Oklahoma, Pennsylvania, and Utah.

Open