Allianz
Allianz
Allianz keng turdagi moliyaviy mahsulotlar va xizmatlar orqali mijozlarga xizmat ko‘rsatadigan global sug‘urta va aktivlarni boshqarish kompaniyasidir. Uning faoliyati sug‘urta, moliya va bank sohalarini qamrab oladi, jamoalari esa ishonchli kafolatlar taqdim etish va mijozlar bilan ongli munosabatlar o‘rnatishga e’tibor qaratadi. Kompaniya hamkorlik, halollik va samimiy muloqotni qadrlaydi hamda xodimlar fikrlarini ochiq almashib, soha tajribasi bilan tanishadigan va yaxshiroq natijalarga hissa qo‘shadigan muhit yaratadi.

Customer Service Representative, 12-Month Contract - Allianz Singapore

Support Allianz Singapore’s general insurance customers by resolving enquiries and complaints, processing policy transactions, and maintaining accurate records. Work closely with underwriting, claims, and finance teams to deliver timely, professional service.

Tavsif

  • Respond to inbound customer enquiries and requests through all available communication channels
  • Investigate and resolve customer complaints, escalating issues when appropriate
  • Offer customers suitable solutions and practical alternatives
  • Process policy renewals, cancellations, and reinstatements with accuracy
  • Apply company procedures and comply with applicable regulatory requirements
  • Keep customer records and policy documents accurate in the company database
  • Coordinate with underwriting, claims, and finance teams
  • Develop and sustain positive customer relationships
  • Provide professional, ethical, and consistently high-quality service
  • Promote customer satisfaction through prompt turnaround times

Talablar

  • Diploma or degree in any discipline
  • Applicants with GCE O-Level, ITE, or SPM qualifications and relevant experience may also be considered
  • COMGI, BCP, PGI, and HI certifications are required
  • At least three years of experience across general, health, or life insurance and call centre environments
  • Experience in customer service or insurance-related positions is relevant
  • Understanding of the service-to-sale model
  • Capability to work independently and collaboratively in a fast-moving environment
  • Strong problem-solving and analytical skills
  • Professional telephone customer service etiquette
  • Excellent spoken and written communication skills
  • Familiarity with AI tools such as ChatGPT and Microsoft Copilot is advantageous

Imtiyozlar

  • Work for an employer certified as a Great Place to Work
  • Join an inclusive workplace committed to equal opportunity
  • Develop within an employee-focused culture that supports growth
  • 12-month contract employment

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