Allianz
Allianz
Allianz este o companie globală de asigurări și administrare a activelor, care își servește clienții printr-un portofoliu larg de produse și servicii financiare. Activitatea sa acoperă domeniile asigurărilor, finanțelor și serviciilor bancare, iar echipele sale se concentrează pe oferirea unei protecții de încredere și pe construirea unor relații bine informate cu clienții. Compania pune accent pe colaborare, onestitate și interacțiune autentică, creând un mediu în care angajații își schimbă ideile deschis și folosesc expertiza din industrie pentru a susține rezultate mai bune.

Customer Service Representative, 12-Month Contract - Allianz Singapore

Support Allianz Singapore’s general insurance customers by resolving enquiries and complaints, processing policy transactions, and maintaining accurate records. Work closely with underwriting, claims, and finance teams to deliver timely, professional service.

Descriere

  • Respond to inbound customer enquiries and requests through all available communication channels
  • Investigate and resolve customer complaints, escalating issues when appropriate
  • Offer customers suitable solutions and practical alternatives
  • Process policy renewals, cancellations, and reinstatements with accuracy
  • Apply company procedures and comply with applicable regulatory requirements
  • Keep customer records and policy documents accurate in the company database
  • Coordinate with underwriting, claims, and finance teams
  • Develop and sustain positive customer relationships
  • Provide professional, ethical, and consistently high-quality service
  • Promote customer satisfaction through prompt turnaround times

Cerințe

  • Diploma or degree in any discipline
  • Applicants with GCE O-Level, ITE, or SPM qualifications and relevant experience may also be considered
  • COMGI, BCP, PGI, and HI certifications are required
  • At least three years of experience across general, health, or life insurance and call centre environments
  • Experience in customer service or insurance-related positions is relevant
  • Understanding of the service-to-sale model
  • Capability to work independently and collaboratively in a fast-moving environment
  • Strong problem-solving and analytical skills
  • Professional telephone customer service etiquette
  • Excellent spoken and written communication skills
  • Familiarity with AI tools such as ChatGPT and Microsoft Copilot is advantageous

Beneficii

  • Work for an employer certified as a Great Place to Work
  • Join an inclusive workplace committed to equal opportunity
  • Develop within an employee-focused culture that supports growth
  • 12-month contract employment

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