Superhuman
Superhuman
Superhuman is a productivity software company building AI-enabled tools for email, documents, calendars, databases, and cross-app workflows. Its platform helps teams manage inboxes, coordinate follow-ups, organize knowledge, create collaborative documents, and streamline work across services such as Gmail, Drive, Jira, Claude, ChatGPT, and Cursor. The product suite includes Superhuman Mail, Docs, Go, Calendars, and Databases, with AI features for writing support, meeting scheduling, and task assistance. Superhuman serves teams and enterprises across functions including marketing, IT, and education, and hires in the SaaS, productivity, and artificial intelligence space.

Customer Care Specialist — Superhuman (Hybrid, Ukraine)

Provide empathetic customer support for Superhuman’s AI productivity products, including Grammarly and Mail. Resolve product, account, subscription, and troubleshooting questions while working with customers in Ukraine.

Description

  • Deliver accurate, empathetic, on-brand support to Superhuman customers
  • Resolve product questions and complex account or subscription issues
  • Handle nontechnical account, subscription, and product questions by email on the General Support team
  • Assist Grammarly for Business and Grammarly for Education customers through email and live chat on the Business Support team
  • Partner with Product, Engineering, Sales, Account Management, and Customer Success to scale support and meet service-level agreements
  • Help Superhuman Mail customers improve their email workflows and resolve issues through email on the Mail Delight team
  • Build durable customer relationships through responsive, empathetic support
  • Address dissatisfaction proactively and provide solutions consistent with company policies
  • Contribute to projects that improve support operations, efficiency, and quality
  • Use AI tools to deliver faster, more effective, and more accurate customer support
  • Build capabilities and take on broader responsibilities over time

Requirements

  • Must be located in Ukraine
  • At least one year of experience helping or serving customers, preferably with a technical or software product
  • Advanced written and spoken English proficiency
  • Strong critical-thinking and problem-solving abilities
  • Clear, empathetic communication and patience
  • Excellent reading comprehension and attention to detail
  • Ability to work through large volumes of complex information
  • Comfort using common software and tools, including browsers and Slack
  • Curiosity about troubleshooting and identifying root causes
  • Ability to work independently with limited guidance
  • Ability to manage competing priorities in a fast-paced, results-oriented environment
  • Interest in using AI to improve productivity and customer experience quality
  • Team-oriented mindset

Benefits

  • Competitive pay
  • Health care benefits
  • Generous, clearly defined time off
  • Support for setting up a home office
  • Wellness stipend
  • Pet care stipend
  • Learning and development opportunities
  • Professional growth opportunities
  • Team member resource groups and community programs
  • Global, local, and team-specific recognition programs
  • 50% higher bonus for customer care agents available to work at least three hours between 8 p.m. and 8 a.m. CET
  • 100% higher bonus for agents available to work between 8 p.m. and 5 a.m. CET
  • Remote-first hybrid work model
  • Flexible work approach combining focused work time with in-person collaboration

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