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Senture, LLC
Senture, LLC
1,001 – 5,000 Employees
B2BCustomer SupportEnterprise
Senture, LLC provides multichannel contact center and business process outsourcing services for public- and private-sector organizations. Its work spans customer support and technical assistance, combining operational expertise with strategic insights to help clients improve customer interactions and service performance. Founded in 2003, the company has more than two decades of experience and a workforce of over 4,000 employees.
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Bilingual Spanish Customer Service Associate (Remote)

Provide remote bilingual Spanish customer support for federal employee insurance benefits and enrollment inquiries. Manage calls, database records, verification, follow-up, and outbound surveys.

USUnited States
$15 / hour
RemoteContractMiddleSeniorEnglish RequiredSpanish RequiredCustomer Support

Description

  • Respond to customers courteously and professionally while following client-specific service procedures
  • Record inquiry details accurately in the database
  • Review customer information and apply necessary corrections or updates
  • Listen attentively to identify opportunities to share additional information
  • Complete follow-up with callers when needed
  • Use contact center performance data to support service improvement
  • Conduct outbound surveys to collect client-specific information
  • Work assigned shifts and maintain scheduled availability

Requirements

  • High school diploma or GED
  • Fluency in English and Spanish, including the ability to read, write, speak, and translate as needed
  • Previous call center or customer service experience is highly preferred
  • Strong verbal and written communication skills
  • Capacity to manage multiple tasks simultaneously
  • Advanced computer and navigation skills, including dual-monitor use, working across multiple tabs, and finding information in databases
  • Ability to remain seated for extended periods
  • Webcam availability during training and production
  • Successful completion of a background investigation and drug screening
  • Successful completion of pre-employment criteria testing and an internet speed test
  • An enclosed, secure home workspace without distractions
  • Non-cellular high-speed home internet, such as fiber, DSL, or cable modem service
  • Ability to meet the program's minimum internet speed standards
  • Hotspot, satellite, and wireless internet services are not permitted

Benefits

  • Health and welfare stipend of $4.93 per hour
  • Paid comprehensive training
  • Potential for additional hours during peak periods
  • Dedicated employee transfer program for exploring and moving into other company roles after the assignment, subject to good standing and position qualifications

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