Coconut Careers
Coconut Careers
51 – 200 कर्मचारी
B2Bएचआर टेकभर्ती
Coconut Careers एक भर्ती और एचआर प्रौद्योगिकी कंपनी है, जो व्यवसायों को दुनिया भर के जांचे-परखे पेशेवरों के साथ रिमोट टीमें बनाने में मदद करती है। इसकी प्रतिभा-मिलान सेवा में कार्यकारी सहायक, डिजिटल मार्केटर, बिक्री प्रतिनिधि, लेखा सहायक और डेवलपर जैसी भूमिकाएं शामिल हैं। नियोक्ता Managed Talent चुन सकते हैं, जो एक सदस्यता मॉडल है और इसमें प्रतिभा खोज, जांच, पेरोल, अनुपालन और निरंतर सहायता शामिल है; या Direct Hire चुन सकते हैं, जिसमें एकमुश्त शुल्क लिया जाता है। Coconut Careers वेतन कैलकुलेटर और जॉब डिस्क्रिप्शन जनरेटर जैसे उपकरण भी उपलब्ध कराती है, जो कंपनियों को उम्मीदवारों का मूल्यांकन करने और वितरित टीमों का विस्तार करने में सहायता करते हैं।

Remote Collections and Customer Support Specialist - Philippines

Remote full-time role in the Philippines combining accounts receivable collections with customer support. Responsibilities include payment discussions, support-ticket triage, and resolving basic account and product issues.

विवरण

  • Review invoices and customer contacts in Upflow
  • Follow Upflow’s automated email cadence and make persistent collection calls
  • Respond to inbound customer support inquiries
  • Assist with basic account-access and product issues
  • Screen and prioritize incoming support tickets
  • Assign or escalate tickets to the appropriate customer success representative
  • Lead payment conversations with a focus on retaining customers
  • Identify payment options beyond standard overdue-payment reminders

आवश्यकताएँ

  • Manage accounts receivable collections by reviewing invoices and customer contacts in Upflow, following automated email sequences, and making persistent collection calls
  • Provide first-line customer support by answering inbound inquiries, helping with basic account-access and product issues, prioritizing tickets, and assigning or escalating them to the appropriate customer success representative
  • Handle payment discussions with customer retention in mind and consider alternatives to standard overdue-payment reminders
  • Sales experience is preferred
  • Experience with Upflow or a comparable accounts receivable system is preferred
  • Persistent and comfortable conducting collection calls
  • Able to work independently and troubleshoot basic technical issues remotely
  • Customer-oriented and adaptable when solving payment-related problems
  • Experience with Upflow for AR, Nutshell for CRM, Freshdesk for support tickets, and Microsoft Suite tools including Outlook and Teams
  • Submit an English resume and provide a CEFR English proficiency level during the application
  • Available to work full time, 40 hours per week
  • Available during Pacific Daylight Time business hours
  • Complete a Coconut VA profile, one-minute introduction video, and the application instructions

लाभ

  • Competitive salary
  • 13th-month pay
  • 12 days of paid time off
  • 12 paid US holidays
  • Maternity and paternity leave
  • Comprehensive healthcare coverage
  • Life insurance
  • Mental health support
  • Milestone gifts and birthday treats
  • Island getaways, virtual town halls, and regional meetups
  • Professional network supporting learning, growth, and connection

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