Coconut Careers
Coconut Careers
Coconut Careers — бизнеске бүкіл әлемдегі мұқият тексерілген мамандардан қашықтан жұмыс істейтін командалар құруға көмектесуге бағытталған рекрутинг және HR технологиялары компаниясы. Оның таланттарды сәйкестендіру қызметі атқарушы ассистенттер, цифрлық маркетологтар, сату өкілдері, бухгалтерия ассистенттері және әзірлеушілер сияқты мамандарды қамтиды. Жұмыс берушілер іздеу, тексеру, жалақы төлеу, талаптарға сәйкестікті қамтамасыз ету және тұрақты қолдауды қамтитын жазылым үлгісі Managed Talent немесе бір реттік төлемге негізделген Direct Hire қызметін таңдай алады. Coconut Careers компанияларға кандидаттарды бағалап, таратылған командаларын кеңейтуге көмектесетін жалақы калькуляторы мен лауазым сипаттамасын жасау құралы сияқты сервистерді де ұсынады.

Remote Collections and Customer Support Specialist - Philippines

Remote full-time role in the Philippines combining accounts receivable collections with customer support. Responsibilities include payment discussions, support-ticket triage, and resolving basic account and product issues.

Сипаттама

  • Review invoices and customer contacts in Upflow
  • Follow Upflow’s automated email cadence and make persistent collection calls
  • Respond to inbound customer support inquiries
  • Assist with basic account-access and product issues
  • Screen and prioritize incoming support tickets
  • Assign or escalate tickets to the appropriate customer success representative
  • Lead payment conversations with a focus on retaining customers
  • Identify payment options beyond standard overdue-payment reminders

Талаптар

  • Manage accounts receivable collections by reviewing invoices and customer contacts in Upflow, following automated email sequences, and making persistent collection calls
  • Provide first-line customer support by answering inbound inquiries, helping with basic account-access and product issues, prioritizing tickets, and assigning or escalating them to the appropriate customer success representative
  • Handle payment discussions with customer retention in mind and consider alternatives to standard overdue-payment reminders
  • Sales experience is preferred
  • Experience with Upflow or a comparable accounts receivable system is preferred
  • Persistent and comfortable conducting collection calls
  • Able to work independently and troubleshoot basic technical issues remotely
  • Customer-oriented and adaptable when solving payment-related problems
  • Experience with Upflow for AR, Nutshell for CRM, Freshdesk for support tickets, and Microsoft Suite tools including Outlook and Teams
  • Submit an English resume and provide a CEFR English proficiency level during the application
  • Available to work full time, 40 hours per week
  • Available during Pacific Daylight Time business hours
  • Complete a Coconut VA profile, one-minute introduction video, and the application instructions

Артықшылықтар

  • Competitive salary
  • 13th-month pay
  • 12 days of paid time off
  • 12 paid US holidays
  • Maternity and paternity leave
  • Comprehensive healthcare coverage
  • Life insurance
  • Mental health support
  • Milestone gifts and birthday treats
  • Island getaways, virtual town halls, and regional meetups
  • Professional network supporting learning, growth, and connection

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