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Coconut Careers
Coconut Careers
51 – 200 Angajați
B2BRecrutareTehnologie HR
Coconut Careers este o companie de recrutare și tehnologie pentru resurse umane, axată pe sprijinirea companiilor în construirea unor echipe la distanță formate din profesioniști verificați din întreaga lume. Serviciul său de potrivire a talentelor acoperă roluri precum asistenți executivi, specialiști în marketing digital, reprezentanți de vânzări, asistenți contabili și dezvoltatori. Angajatorii pot alege Managed Talent, un model pe bază de abonament care include identificarea și verificarea candidaților, salarizarea, conformitatea și asistența continuă, sau Direct Hire, care presupune o taxă unică. Coconut Careers oferă și instrumente precum un calculator salarial și un generator de descrieri ale posturilor, ajutând companiile să evalueze candidații și să își extindă echipele distribuite.
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Locurile de muncă ale companiei

Remote Collections and Customer Support Specialist - Philippines

Remote full-time role in the Philippines combining accounts receivable collections with customer support. Responsibilities include payment discussions, support-ticket triage, and resolving basic account and product issues.

PHFilipine
1.250 $ – 2.150 $ / lună
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Review invoices and customer contacts in Upflow
  • Follow Upflow’s automated email cadence and make persistent collection calls
  • Respond to inbound customer support inquiries
  • Assist with basic account-access and product issues
  • Screen and prioritize incoming support tickets
  • Assign or escalate tickets to the appropriate customer success representative
  • Lead payment conversations with a focus on retaining customers
  • Identify payment options beyond standard overdue-payment reminders

Cerințe

  • Manage accounts receivable collections by reviewing invoices and customer contacts in Upflow, following automated email sequences, and making persistent collection calls
  • Provide first-line customer support by answering inbound inquiries, helping with basic account-access and product issues, prioritizing tickets, and assigning or escalating them to the appropriate customer success representative
  • Handle payment discussions with customer retention in mind and consider alternatives to standard overdue-payment reminders
  • Sales experience is preferred
  • Experience with Upflow or a comparable accounts receivable system is preferred
  • Persistent and comfortable conducting collection calls
  • Able to work independently and troubleshoot basic technical issues remotely
  • Customer-oriented and adaptable when solving payment-related problems
  • Experience with Upflow for AR, Nutshell for CRM, Freshdesk for support tickets, and Microsoft Suite tools including Outlook and Teams
  • Submit an English resume and provide a CEFR English proficiency level during the application
  • Available to work full time, 40 hours per week
  • Available during Pacific Daylight Time business hours
  • Complete a Coconut VA profile, one-minute introduction video, and the application instructions

Beneficii

  • Competitive salary
  • 13th-month pay
  • 12 days of paid time off
  • 12 paid US holidays
  • Maternity and paternity leave
  • Comprehensive healthcare coverage
  • Life insurance
  • Mental health support
  • Milestone gifts and birthday treats
  • Island getaways, virtual town halls, and regional meetups
  • Professional network supporting learning, growth, and connection

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PHFilipine
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