IT Talent Acquisition Specialist
Artemys
Recruit IT infrastructure professionals for Artemys, a digital transformation company. Lead sourcing and hiring while contributing to employer branding initiatives.
Open
Coconut Careers is a recruitment and HR technology company focused on helping businesses build remote teams with vetted professionals around the world. Its talent-matching service covers roles including executive assistants, digital marketers, sales representatives, accounting assistants, and developers. Employers can choose Managed Talent, a subscription model that includes sourcing, vetting, payroll, compliance, and ongoing support, or Direct Hire, which uses a one-time fee. Coconut Careers also provides tools such as a salary calculator and job description generator, supporting companies as they evaluate candidates and scale distributed teams.
Remote Collections and Customer Support Specialist - Philippines
Remote full-time role in the Philippines combining accounts receivable collections with customer support. Responsibilities include payment discussions, support-ticket triage, and resolving basic account and product issues.
Description
- Review invoices and customer contacts in Upflow
- Follow Upflow’s automated email cadence and make persistent collection calls
- Respond to inbound customer support inquiries
- Assist with basic account-access and product issues
- Screen and prioritize incoming support tickets
- Assign or escalate tickets to the appropriate customer success representative
- Lead payment conversations with a focus on retaining customers
- Identify payment options beyond standard overdue-payment reminders
Requirements
- Manage accounts receivable collections by reviewing invoices and customer contacts in Upflow, following automated email sequences, and making persistent collection calls
- Provide first-line customer support by answering inbound inquiries, helping with basic account-access and product issues, prioritizing tickets, and assigning or escalating them to the appropriate customer success representative
- Handle payment discussions with customer retention in mind and consider alternatives to standard overdue-payment reminders
- Sales experience is preferred
- Experience with Upflow or a comparable accounts receivable system is preferred
- Persistent and comfortable conducting collection calls
- Able to work independently and troubleshoot basic technical issues remotely
- Customer-oriented and adaptable when solving payment-related problems
- Experience with Upflow for AR, Nutshell for CRM, Freshdesk for support tickets, and Microsoft Suite tools including Outlook and Teams
- Submit an English resume and provide a CEFR English proficiency level during the application
- Available to work full time, 40 hours per week
- Available during Pacific Daylight Time business hours
- Complete a Coconut VA profile, one-minute introduction video, and the application instructions
Benefits
- Competitive salary
- 13th-month pay
- 12 days of paid time off
- 12 paid US holidays
- Maternity and paternity leave
- Comprehensive healthcare coverage
- Life insurance
- Mental health support
- Milestone gifts and birthday treats
- Island getaways, virtual town halls, and regional meetups
- Professional network supporting learning, growth, and connection
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