Resolv Global
Resolv Global
51 – 200 कर्मचारी
B2Bपरामर्शभर्ती
Resolv Global एक बीपीओ और स्टाफिंग कंपनी है, जो व्यवसायों को बड़े पैमाने पर ग्राहक सेवा, तकनीकी सहायता और बैक-ऑफिस संचालन उपलब्ध कराने में मदद करती है। इसकी बहुभाषी टीमें छह डिलीवरी केंद्रों और दूरस्थ स्थानों से काम करती हैं, 18 से अधिक भाषाओं में सहायता प्रदान करती हैं और हाइब्रिड, घर से काम करने तथा 24/7 सेवा मॉडल उपलब्ध कराती हैं। कंपनी कार्यबल विशेषज्ञता और प्रौद्योगिकी का संयोजन करके फॉर्च्यून 500 संगठनों सहित बड़े उद्यम ग्राहकों को अंतरराष्ट्रीय बाजारों में अपने ग्राहकों की सेवा करने में सहायता देती है।

Healthcare Customer Service Representative - Mexico Remote

Bilingual customer service representative assisting Mexico health plan members with transportation-service questions. The role handles inbound calls, protects PHI, maintains accurate data, and resolves concerns with empathy in a remote setting.

विवरण

  • Deliver prompt, courteous support to health plan members and representatives
  • Handle inbound calls from health plan members and representatives
  • Listen attentively to identify customer needs and respond professionally
  • Give accurate information and assistance about available transportation services
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and maintain accurate customer information and records
  • Meet established performance and quality standards
  • Comply with HIPAA and other requirements when handling protected health information (PHI)
  • Refer transportation or customer service issues to the appropriate leadership team
  • Take full part in required training and coaching
  • Complete all required compliance and training courses
  • Maintain professional conduct and appearance during training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

आवश्यकताएँ

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Excellent verbal and written communication abilities
  • Strong data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Comfort handling difficult or emotional customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled working hours
  • No conflicting responsibilities that could interfere with scheduled work hours
  • Personal equipment required to perform the job
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Resume submitted in English
  • Completion of every hiring stage, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check

लाभ

  • Paid weekly in arrears
  • Fully remote work from home in Mexico

संबंधित नौकरियाँ

Kreato Global | BPO and Language Solutions
Red Hat

Red Hat OpenShift Cloud Consultant

Red Hat

Implement Red Hat OpenShift, Ceph, and Ansible solutions for enterprise customers in Israel. Design cloud architectures and advance DevOps automation at customer sites.

खोलें
Taurus SA

IT Technician and Client Support Specialist

Taurus SA

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

खोलें
RecruitGo

Remote Executive Assistant, Outreach and Marketing — Philippines

RecruitGo

Handle administrative support, CRM, outreach, and marketing for RecruitGo, an Employer of Record serving global clients with talent from emerging markets. Support two UK-facing clients with day-to-day administration and creative campaigns.

खोलें
Mars

Mars Customer Manager, Wegmans Account, Illinois Remote

Mars

Lead Mars Snacking’s Accelerator account strategy for Wegmans. Drive retailer growth through assortment, merchandising, pricing, promotions, and forecasting.

खोलें
Outforce

Credit Control and Collections Analyst

Outforce

Manage receivables, collections, and cash flow reporting for an FMCG business. Use SAP, Vend, and Excel to assess customer accounts and credit risk.

खोलें
SPERTON - Where Great People Meet

Sales Executive, Elevators and Car Parking Systems

SPERTON - Where Great People Meet
51 – 200 कर्मचारी

Drive elevator and car parking system sales across Mumbai’s Western Region. Build client and dealer relationships, and manage deals from initial enquiry through project execution.

खोलें
Salonkee

Sales Representative, Salon Software — Göttingen

Salonkee

Grow Salonkee’s salon software business across Göttingen through local prospecting, product demonstrations, and end-to-end sales. Build relationships with salon owners and guide them from first contact through to closing.

खोलें
Salonkee

Hybrid Sales Representative, Lindau

Salonkee

Grow Salonkee’s salon software business across Lindau and Friedrichshafen through outreach, product demonstrations, and end-to-end sales. Build relationships with local salon owners and manage each opportunity through to closing.

खोलें
Salonkee

Sales Representative in Göttingen (Hybrid)

Salonkee

Grow Salonkee’s salon software business in Göttingen by building local salon relationships. The role spans cold outreach, product demonstrations, and managing sales from first contact through closing.

खोलें