Resolv Global
Resolv Global
51 – 200 Employees
B2BConsultingRecruitment
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.

Healthcare Customer Service Representative - Mexico Remote

Bilingual customer service representative assisting Mexico health plan members with transportation-service questions. The role handles inbound calls, protects PHI, maintains accurate data, and resolves concerns with empathy in a remote setting.

Description

  • Deliver prompt, courteous support to health plan members and representatives
  • Handle inbound calls from health plan members and representatives
  • Listen attentively to identify customer needs and respond professionally
  • Give accurate information and assistance about available transportation services
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and maintain accurate customer information and records
  • Meet established performance and quality standards
  • Comply with HIPAA and other requirements when handling protected health information (PHI)
  • Refer transportation or customer service issues to the appropriate leadership team
  • Take full part in required training and coaching
  • Complete all required compliance and training courses
  • Maintain professional conduct and appearance during training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

Requirements

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Excellent verbal and written communication abilities
  • Strong data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Comfort handling difficult or emotional customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled working hours
  • No conflicting responsibilities that could interfere with scheduled work hours
  • Personal equipment required to perform the job
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Resume submitted in English
  • Completion of every hiring stage, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check

Benefits

  • Paid weekly in arrears
  • Fully remote work from home in Mexico

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