My Hero VA
My Hero VA
My Hero VA is a remote staffing and matching service that helps businesses find vetted virtual assistants for roles including executive support, media buying, video editing, and sales. The company manages candidate sourcing, screening, and presentation, serving organizations across consulting, logistics, and marketing. Its pay-after-hire approach removes upfront fees, while a six-month performance guarantee is designed to reduce hiring friction for teams looking to scale their operations without extending working hours.

Remote Customer Service Representative in Mexico

Provide phone support for a U.S. appliance repair company, handling customer calls, appointments, service requests, and CRM updates.

Description

  • Respond to customer calls with professionalism and care
  • Schedule appointments and handle general service requests, including appliance repair inquiries
  • Maintain customer records, interactions, and service requests in CRM systems
  • Handle routine customer service and administrative work
  • Deliver reliable phone support to a U.S.-based appliance repair company

Requirements

  • Prior experience in customer service
  • Fluent spoken and written English
  • Experience with CRM, dispatch, or service scheduling systems
  • A proactive approach and strong sense of responsibility
  • Ability to work independently in a remote role
  • Reliable internet access and a quiet, professional workspace
  • Availability to answer calls throughout working hours
  • Experience in appliance repair, home services, or another service business is highly preferred

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