Resolv Global
Resolv Global
51 – 200 Angajați
B2BConsultanțăRecrutare
Resolv Global este o companie de externalizare a proceselor de afaceri și de recrutare, care ajută companiile să ofere servicii pentru clienți, asistență tehnică și operațiuni de back-office la scară largă. Echipele sale multilingve lucrează în șase centre de livrare și în locații la distanță, oferind suport în peste 18 limbi și modele de lucru hibrid, de acasă și servicii disponibile 24/7. Compania combină expertiza în gestionarea forței de muncă cu tehnologia pentru a ajuta clienții enterprise, inclusiv organizații din Fortune 500, să deservească clienți de pe piețele internaționale.

Healthcare Customer Service Representative - Mexico Remote

Bilingual customer service representative assisting Mexico health plan members with transportation-service questions. The role handles inbound calls, protects PHI, maintains accurate data, and resolves concerns with empathy in a remote setting.

Descriere

  • Deliver prompt, courteous support to health plan members and representatives
  • Handle inbound calls from health plan members and representatives
  • Listen attentively to identify customer needs and respond professionally
  • Give accurate information and assistance about available transportation services
  • Address customer questions and concerns with patience, empathy, and professionalism
  • Enter and maintain accurate customer information and records
  • Meet established performance and quality standards
  • Comply with HIPAA and other requirements when handling protected health information (PHI)
  • Refer transportation or customer service issues to the appropriate leadership team
  • Take full part in required training and coaching
  • Complete all required compliance and training courses
  • Maintain professional conduct and appearance during training and ongoing coaching
  • Keep the camera on during required training and meeting sessions

Cerințe

  • At least six months of inbound contact center experience or transferable healthcare experience
  • Fluency in both English and Spanish
  • Excellent verbal and written communication abilities
  • Strong data-entry skills with close attention to detail
  • Ability to adjust to a fast-paced call environment
  • Comfort handling difficult or emotional customer interactions
  • Professional, courteous communication style
  • Ability to work independently while managing competing priorities
  • Moderate experience using Microsoft Teams, Outlook, and Word
  • Professional appearance and demeanor must be maintained
  • Availability to appear on camera during training and required meetings
  • Ability to meet attendance and punctuality standards
  • Download speed of approximately 80–100 Mbps
  • Upload speed of approximately 12–20 Mbps
  • Quiet, distraction-free workspace during scheduled working hours
  • No conflicting responsibilities that could interfere with scheduled work hours
  • Personal equipment required to perform the job
  • Windows 11 PC required; Mac computers are not supported
  • 16 GB of RAM
  • Two monitors
  • Webcam and wired USB headset
  • i5 processor or higher
  • Fibre internet with a wired Ethernet connection
  • Backup power solution
  • Resume submitted in English
  • Completion of every hiring stage, including resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and background check

Beneficii

  • Paid weekly in arrears
  • Fully remote work from home in Mexico

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