SupportNinja
SupportNinja
1,001 – 5,000 कर्मचारी
B2BSaaS
SupportNinja उन व्यवसायों के लिए लचीली आउटसोर्सिंग सेवाएँ प्रदान करता है, जिन्हें आंतरिक कर्मचारियों की संख्या में समान अनुपात में वृद्धि किए बिना अपनी क्षमताओं का विस्तार करना होता है। इसका कार्य ग्राहक अनुभव, ग्राहक और तकनीकी सहायता, कंटेंट मॉडरेशन, डेटा प्रोसेसिंग तथा वित्त और लेखांकन तक फैला हुआ है। कंपनी अनुकूलित सेवा प्रदान करने के साथ AI-सक्षम समाधानों का संयोजन करती है, जिससे 200 से अधिक व्यवसायों को अपने संचालन में सुधार करने और विकास की दिशा में आगे बढ़ने में सहायता मिलती है। 2015 में स्थापित SupportNinja B2B और SaaS क्षेत्र में कार्य करता है।

Bilingual Technical Support Representative II (German/English) – Remote in Romania

SupportNinja is hiring a remote Technical Support Representative II in Romania to assist a global IoT customer base. The role covers device, network, connectivity, cloud platform, and ticket troubleshooting in German and English.

विवरण

  • Deliver first-line technical assistance to customers worldwide
  • Track and handle incoming requests through the ticketing platform
  • Conduct initial diagnostics and investigate reported issues
  • Refer complex cases to Tier 2 or Engineering as appropriate
  • Keep customers informed with timely updates aligned with SLA requirements
  • Support Field Service Engineers remotely during onsite customer deployments

आवश्यकताएँ

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi
  • Hands-on experience provisioning gateways, sensors, and routers, including asset mapping, field commissioning, and over-the-air firmware updates
  • Knowledge of SIM lifecycle processes such as activation, suspension, expiration, ICCID and IMEI validation, roaming, custom APN authentication, and cellular failover or interface priority configuration
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Working familiarity with AWS, Azure, or Google Cloud Platform
  • Understanding of least-privilege access, bastion-host remote access, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, webhooks, and REST APIs
  • Familiarity with Postman, browser developer tools, Wireshark, and observability tools such as Kibana or Groundcover is an advantage
  • Fluent written and spoken German and English communication skills

लाभ

  • 21 days of annual leave
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • A culture focused on enjoyment, learning, and growth

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