SupportNinja
SupportNinja
1 001 – 5 000 Қызметкерлер
B2BSaaS
SupportNinja ішкі қызметкерлер санын пропорционалды түрде арттырмай-ақ, өз мүмкіндіктерін кеңейткісі келетін бизнеске икемді аутсорсинг қызметтерін ұсынады. Компанияның қызмет бағыттарына клиенттік тәжірибе, клиенттерге және техникалық қолдау көрсету, контентті модерациялау, деректерді өңдеу, қаржы және бухгалтерлік есеп кіреді. Компания 200-ден астам бизнеске операцияларын жетілдіруге және өсуге ұмтылуына көмектесу үшін бейімделген қызмет көрсетуді жасанды интеллект негізіндегі шешімдермен үйлестіреді. 2015 жылы құрылған SupportNinja B2B және SaaS салаларында жұмыс істейді.

Bilingual Technical Support Representative II (German/English) – Remote in Romania

SupportNinja is hiring a remote Technical Support Representative II in Romania to assist a global IoT customer base. The role covers device, network, connectivity, cloud platform, and ticket troubleshooting in German and English.

Сипаттама

  • Deliver first-line technical assistance to customers worldwide
  • Track and handle incoming requests through the ticketing platform
  • Conduct initial diagnostics and investigate reported issues
  • Refer complex cases to Tier 2 or Engineering as appropriate
  • Keep customers informed with timely updates aligned with SLA requirements
  • Support Field Service Engineers remotely during onsite customer deployments

Талаптар

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi
  • Hands-on experience provisioning gateways, sensors, and routers, including asset mapping, field commissioning, and over-the-air firmware updates
  • Knowledge of SIM lifecycle processes such as activation, suspension, expiration, ICCID and IMEI validation, roaming, custom APN authentication, and cellular failover or interface priority configuration
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Working familiarity with AWS, Azure, or Google Cloud Platform
  • Understanding of least-privilege access, bastion-host remote access, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, webhooks, and REST APIs
  • Familiarity with Postman, browser developer tools, Wireshark, and observability tools such as Kibana or Groundcover is an advantage
  • Fluent written and spoken German and English communication skills

Артықшылықтар

  • 21 days of annual leave
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • A culture focused on enjoyment, learning, and growth

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