Sales Representative – Salon Software, Braunschweig
Salonkee
Help Salonkee grow its salon software business in Braunschweig through prospecting, product demonstrations and managing sales from first contact to close.
Open
SupportNinja provides flexible outsourcing services for businesses that need to expand their capabilities without proportionally increasing internal headcount. Its work spans customer experience, customer and technical support, content moderation, data processing, and finance and accounting. The company combines tailored service delivery with AI-enabled solutions to help more than 200 businesses improve operations and pursue growth. Founded in 2015, SupportNinja operates in the B2B and SaaS space.
Bilingual Technical Support Representative II (German/English) – Remote in Romania
SupportNinja is hiring a remote Technical Support Representative II in Romania to assist a global IoT customer base. The role covers device, network, connectivity, cloud platform, and ticket troubleshooting in German and English.
Description
- Deliver first-line technical assistance to customers worldwide
- Track and handle incoming requests through the ticketing platform
- Conduct initial diagnostics and investigate reported issues
- Refer complex cases to Tier 2 or Engineering as appropriate
- Keep customers informed with timely updates aligned with SLA requirements
- Support Field Service Engineers remotely during onsite customer deployments
Requirements
- At least two years of technical support experience involving IoT devices, field hardware, and networking systems
- Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi
- Hands-on experience provisioning gateways, sensors, and routers, including asset mapping, field commissioning, and over-the-air firmware updates
- Knowledge of SIM lifecycle processes such as activation, suspension, expiration, ICCID and IMEI validation, roaming, custom APN authentication, and cellular failover or interface priority configuration
- Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
- Working familiarity with AWS, Azure, or Google Cloud Platform
- Understanding of least-privilege access, bastion-host remote access, SSO, OAuth, and MFA
- Basic familiarity with MQTT, HTTPS, WebSockets, webhooks, and REST APIs
- Familiarity with Postman, browser developer tools, Wireshark, and observability tools such as Kibana or Groundcover is an advantage
- Fluent written and spoken German and English communication skills
Benefits
- 21 days of annual leave
- Medical coverage
- Remote work allowance of 400 lei gross per month
- Meal tickets worth 40 lei per working day
- A culture focused on enjoyment, learning, and growth
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