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SupportNinja
SupportNinja
1 001 – 5 000 Xodimlar
B2BSaaS
SupportNinja ichki xodimlar sonini mutanosib ravishda oshirmagan holda o‘z imkoniyatlarini kengaytirishni istagan bizneslarga moslashuvchan autsorsing xizmatlarini taqdim etadi. Kompaniya faoliyati mijozlar tajribasi, mijozlarga va texnik yordam ko‘rsatish, kontent moderatsiyasi, ma’lumotlarni qayta ishlash, moliya va buxgalteriya hisobini qamrab oladi. Kompaniya 200 dan ortiq biznesga operatsiyalarini yaxshilash va o‘sishga intilishda yordam berish uchun moslashtirilgan xizmat ko‘rsatishni sun’iy intellekt asosidagi yechimlar bilan birlashtiradi. 2015-yilda tashkil etilgan SupportNinja B2B va SaaS sohalarida faoliyat yuritadi.
LinkedIn
Kompaniyadagi ish o‘rinlari

Bilingual Technical Support Representative II (German/English) – Remote in Romania

SupportNinja is hiring a remote Technical Support Representative II in Romania to assist a global IoT customer base. The role covers device, network, connectivity, cloud platform, and ticket troubleshooting in German and English.

RORuminiya
14 000 lei / oy
MasofaviyTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: nemischaTalab Qilinadigan Til: inglizchaQo‘llab-quvvatlash muhandisi
AWSAzureBulutGoogle Cloud PlatformIoTTCP/IP

Tavsif

  • Deliver first-line technical assistance to customers worldwide
  • Track and handle incoming requests through the ticketing platform
  • Conduct initial diagnostics and investigate reported issues
  • Refer complex cases to Tier 2 or Engineering as appropriate
  • Keep customers informed with timely updates aligned with SLA requirements
  • Support Field Service Engineers remotely during onsite customer deployments

Talablar

  • At least two years of technical support experience involving IoT devices, field hardware, and networking systems
  • Strong understanding of TCP/IP, static IP addresses versus DHCP reservations, NTP synchronization, MAC address allowlisting, and 2.4 GHz versus 5 GHz Wi-Fi
  • Hands-on experience provisioning gateways, sensors, and routers, including asset mapping, field commissioning, and over-the-air firmware updates
  • Knowledge of SIM lifecycle processes such as activation, suspension, expiration, ICCID and IMEI validation, roaming, custom APN authentication, and cellular failover or interface priority configuration
  • Ability to interpret RSSI, SNR, RSRP, SINR, and BLE signal measurements
  • Working familiarity with AWS, Azure, or Google Cloud Platform
  • Understanding of least-privilege access, bastion-host remote access, SSO, OAuth, and MFA
  • Basic familiarity with MQTT, HTTPS, WebSockets, webhooks, and REST APIs
  • Familiarity with Postman, browser developer tools, Wireshark, and observability tools such as Kibana or Groundcover is an advantage
  • Fluent written and spoken German and English communication skills

Imtiyozlar

  • 21 days of annual leave
  • Medical coverage
  • Remote work allowance of 400 lei gross per month
  • Meal tickets worth 40 lei per working day
  • A culture focused on enjoyment, learning, and growth

O‘xshash ish o‘rinlari

Supermicro

Software Quality Engineer, Manufacturing Data

Supermicro
5 001 – 10 000 Xodimlar
Ishlab chiqarishKonsaltingLogistika
TWTayvanOfisdaTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: xitoyQA muhandisi
DockerETLNumpyOraclePandasPostgresPythonSQL

Build ETL pipelines, PostgreSQL data services, and warehouse layers for Supermicro’s server and networking solutions. Support manufacturing analytics, quality metrics, and data governance across sites.

Ochish