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Taurus SA
Taurus SA
51 – 200 Employees
BankingCryptoFintech
Taurus SA builds enterprise digital asset infrastructure for financial institutions. Its platform brings custody and tokenisation together, enabling institutions to manage tokenised securities and digital currencies in one system. The company serves systemic and investment banks as well as crypto banks, and its Swiss roots inform its work across fintech, banking and digital assets. With a workforce made up largely of engineers, Taurus develops and maintains its technology stack in-house as it continues to evolve its platform.
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IT Technician and Client Support Specialist

Support Taurus’s corporate users and external clients at a regulated digital-asset fintech. Handle Azure infrastructure, endpoint support, ticket triage, and client issue resolution.

CYCyprusHybridFull-timeMiddleSeniorEnglish RequiredIT Support
AnsibleAzureGoJavaScriptLinuxMacOSPython

Description

  • Deploy and hand over end-user hardware and software using provided instructions and tools.
  • Manage end-user equipment throughout its lifecycle, from procurement to disposal.
  • Identify, record, categorize, investigate, and prioritize incidents and requests affecting end-user environments.
  • Provide support for IT-related tasks.
  • Administer, maintain, and improve corporate applications.
  • Administer corporate IT infrastructure, including local networks, printers, and small devices.
  • Manage user access rights.
  • Serve as the first contact for external clients seeking support through the ticketing system, email, or phone.
  • Triage, log, categorize, and prioritize client tickets according to severity and SLA commitments.
  • Diagnose and resolve common client-reported issues at first-line support.
  • Escalate unresolved cases to L2/L3 teams with clear documentation.
  • Track tickets and keep clients updated with timely follow-up through resolution.
  • Create and maintain client-facing knowledge base articles and FAQs.
  • Monitor support queues and alert internal stakeholders to recurring issues and trends.

Requirements

  • Bachelor’s degree in computer science or an equivalent qualification.
  • At least three years of experience in similar roles.
  • Experience using Linux, macOS, and Windows workstations.
  • Azure administration experience, including SharePoint, Intune, and Windows Defender.
  • Python scripting experience, including Ansible playbooks.
  • Knowledge of IT security best practices in a banking environment.
  • Fluent English.
  • Go programming knowledge is an advantage.
  • Knowledge of HTML, JavaScript, and CSS is an advantage.
  • Knowledge of another language is an advantage.

Benefits

  • Work at the intersection of digital assets and finance.
  • Join a skilled, experienced team that includes internationally recognized experts.
  • Learn in a fast-paced environment with an entrepreneurial, team-oriented culture.
  • Join as the company grows and expands.
  • Work with advanced technology and IT infrastructure.
  • Hybrid work and flexible hours.
  • Opportunities to grow for people with an open mindset and a strong record of delivery.
  • Equal opportunity employer.

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