Hitachi
Hitachi
Hitachi este o companie globală de tehnologie care activează în domeniile auto, construcțiilor și consultanței, cu un accent mai larg pe inovarea socială. Prin portofoliul Lumada, Hitachi dezvoltă soluții, servicii și tehnologii digitale care ajută organizațiile să facă față provocărilor operaționale și să avanseze transformarea digitală. Activitatea sa acoperă sisteme digitale, energie verde, mobilitate și industrii conectate, sprijinind operațiunile de afaceri și infrastructura socială. Înființată în 1910, Hitachi reunește expertiză din domeniul tehnologiei și al industriei pentru a dezvolta soluții legate de sustenabilitate, responsabilitate față de mediu și calitatea vieții.

Technical Support Specialist - Malaysia (Hybrid)

Provide Level 1 hardware and software support for Hitachi Vantara data infrastructure customers in Malaysia. Troubleshoot cases, coordinate escalations, and contribute to continuous 24x7 customer service coverage.

Descriere

  • Deliver Level 1 technical support to Hitachi Vantara customers and field teams through phone and online channels
  • Troubleshoot hardware and software configuration issues, product failures, and technical questions
  • Own customer problems and situations, escalating them to higher-level support when required
  • Keep management informed about critical case developments
  • Manage and document support cases
  • Apply multiple applications and technical tools for troubleshooting, communication, and time management
  • Help maintain and expand technical knowledge resources
  • Complete training and, when appropriate, support training sessions or workshops
  • Contribute to team initiatives that improve customer success
  • Assist customers in a fast-moving global 24x7 support center

Cerințe

  • Demonstrated aptitude for customer service, clear communication, problem-solving, and technical writing
  • Strong organization skills with the ability to handle multiple issues in a fast-changing environment
  • Positive, self-directed approach with the ability to follow guidance and collaborate with a team
  • Willingness and ability to learn and support new products and systems
  • Availability for night, weekend, or standby shifts when required
  • Experience in one or more of the following areas: IP networking concepts including TCP/IP and Active Directory, cloud solutions, Python, REST APIs, NAS, Windows, Linux, VMware, enterprise storage, Fibre Channel, Brocade, Cisco, OpenShift, Veritas, MSCS, Oracle, Exchange, or Commvault

Beneficii

  • Comprehensive benefits, support, and services focused on overall health and wellbeing
  • Flexible working arrangements subject to the role and location
  • Autonomy, independence, and ownership in the work
  • Inclusive workplace culture grounded in mutual respect and merit
  • Reasonable accommodations available throughout the recruitment process

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