Hitachi
Hitachi
Hitachi is a global technology company working across automotive, construction, and consulting, with a broader focus on social innovation. Through its Lumada portfolio, Hitachi develops digital solutions, services, and technologies that help organizations address operational challenges and advance digital transformation. Its work spans digital systems, green energy, mobility, and connected industries, supporting business operations and social infrastructure. Founded in 1910, Hitachi brings together expertise across technology and industry to pursue solutions linked to sustainability, environmental responsibility, and quality of life.

Technical Support Specialist - Malaysia (Hybrid)

Provide Level 1 hardware and software support for Hitachi Vantara data infrastructure customers in Malaysia. Troubleshoot cases, coordinate escalations, and contribute to continuous 24x7 customer service coverage.

Description

  • Deliver Level 1 technical support to Hitachi Vantara customers and field teams through phone and online channels
  • Troubleshoot hardware and software configuration issues, product failures, and technical questions
  • Own customer problems and situations, escalating them to higher-level support when required
  • Keep management informed about critical case developments
  • Manage and document support cases
  • Apply multiple applications and technical tools for troubleshooting, communication, and time management
  • Help maintain and expand technical knowledge resources
  • Complete training and, when appropriate, support training sessions or workshops
  • Contribute to team initiatives that improve customer success
  • Assist customers in a fast-moving global 24x7 support center

Requirements

  • Demonstrated aptitude for customer service, clear communication, problem-solving, and technical writing
  • Strong organization skills with the ability to handle multiple issues in a fast-changing environment
  • Positive, self-directed approach with the ability to follow guidance and collaborate with a team
  • Willingness and ability to learn and support new products and systems
  • Availability for night, weekend, or standby shifts when required
  • Experience in one or more of the following areas: IP networking concepts including TCP/IP and Active Directory, cloud solutions, Python, REST APIs, NAS, Windows, Linux, VMware, enterprise storage, Fibre Channel, Brocade, Cisco, OpenShift, Veritas, MSCS, Oracle, Exchange, or Commvault

Benefits

  • Comprehensive benefits, support, and services focused on overall health and wellbeing
  • Flexible working arrangements subject to the role and location
  • Autonomy, independence, and ownership in the work
  • Inclusive workplace culture grounded in mutual respect and merit
  • Reasonable accommodations available throughout the recruitment process

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