Hitachi
Hitachi
Hitachi एक वैश्विक प्रौद्योगिकी कंपनी है जो ऑटोमोटिव, निर्माण और परामर्श क्षेत्रों में काम करती है तथा सामाजिक नवाचार पर व्यापक रूप से केंद्रित है। अपने Lumada पोर्टफोलियो के माध्यम से Hitachi डिजिटल समाधान, सेवाएँ और प्रौद्योगिकियाँ विकसित करती है, जो संगठनों को परिचालन संबंधी चुनौतियों से निपटने और डिजिटल रूपांतरण को आगे बढ़ाने में सहायता करती हैं। इसका कार्य डिजिटल प्रणालियों, हरित ऊर्जा, गतिशीलता और कनेक्टेड उद्योगों तक फैला है, जिससे व्यावसायिक संचालन और सामाजिक अवसंरचना को समर्थन मिलता है। 1910 में स्थापित Hitachi, प्रौद्योगिकी और उद्योग के विभिन्न क्षेत्रों की विशेषज्ञता को एकत्रित करके स्थिरता, पर्यावरणीय जिम्मेदारी और जीवन की गुणवत्ता से जुड़े समाधानों को आगे बढ़ाती है।

Technical Support Specialist - Malaysia (Hybrid)

Provide Level 1 hardware and software support for Hitachi Vantara data infrastructure customers in Malaysia. Troubleshoot cases, coordinate escalations, and contribute to continuous 24x7 customer service coverage.

विवरण

  • Deliver Level 1 technical support to Hitachi Vantara customers and field teams through phone and online channels
  • Troubleshoot hardware and software configuration issues, product failures, and technical questions
  • Own customer problems and situations, escalating them to higher-level support when required
  • Keep management informed about critical case developments
  • Manage and document support cases
  • Apply multiple applications and technical tools for troubleshooting, communication, and time management
  • Help maintain and expand technical knowledge resources
  • Complete training and, when appropriate, support training sessions or workshops
  • Contribute to team initiatives that improve customer success
  • Assist customers in a fast-moving global 24x7 support center

आवश्यकताएँ

  • Demonstrated aptitude for customer service, clear communication, problem-solving, and technical writing
  • Strong organization skills with the ability to handle multiple issues in a fast-changing environment
  • Positive, self-directed approach with the ability to follow guidance and collaborate with a team
  • Willingness and ability to learn and support new products and systems
  • Availability for night, weekend, or standby shifts when required
  • Experience in one or more of the following areas: IP networking concepts including TCP/IP and Active Directory, cloud solutions, Python, REST APIs, NAS, Windows, Linux, VMware, enterprise storage, Fibre Channel, Brocade, Cisco, OpenShift, Veritas, MSCS, Oracle, Exchange, or Commvault

लाभ

  • Comprehensive benefits, support, and services focused on overall health and wellbeing
  • Flexible working arrangements subject to the role and location
  • Autonomy, independence, and ownership in the work
  • Inclusive workplace culture grounded in mutual respect and merit
  • Reasonable accommodations available throughout the recruitment process

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