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Nokia
Nokia
Sponsor pentru viza H1BInfrastructurăÎntreprindereTelecomunicații
Nokia este o companie globală de tehnologie B2B, axată pe telecomunicații, rețele pentru întreprinderi și infrastructură digitală. Compania dezvoltă soluții de rețea sigure și reziliente pentru furnizori de servicii, companii și organizații din sectorul public, contribuind la conectarea oamenilor, mașinilor și dispozitivelor la scară largă. Activitatea sa include rețele 5G, inteligență artificială și rețele protejate împotriva amenințărilor cuantice, precum și cercetare și dezvoltare tehnologică pe termen lung prin Nokia Bell Labs. Persoanele care caută oportunități de lucru la Nokia pot găsi roluri asociate cu ingineria rețelelor, telecomunicațiile, tehnologia pentru întreprinderi, infrastructura și cercetarea avansată.
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Locurile de muncă ale companiei

Senior Operations Manager, Telecom Services — Nokia (Noida, Hybrid)

Lead Nokia’s telecom managed-services operations in Noida, overseeing delivery, escalations, SLAs, KPIs, and customer engagement. Improve service performance, fulfill contract obligations, and reduce operational risk through effective governance.

INIndiaHibridNormă întreagăSeniorLiderLimbă Obligatorie: englezăOperațiuni
Cloud

Descriere

  • Serve as the primary operations contact for regional customer teams
  • Maintain compliance with contractual SLAs, KPIs, OLAs, and performance objectives
  • Direct internal and external escalations across incident, problem, and change management
  • Detect service gaps and drive corrective improvements through proactive governance
  • Manage monthly KPI reporting and support customer negotiations
  • Coordinate cross-functional service improvement programs to strengthen delivery
  • Develop trusted customer relationships and resolve technically complex conflicts
  • Assess operational risks and define mitigation plans with relevant stakeholders

Cerințe

  • Graduate or master’s qualification with 12+ years of experience delivering large-scale managed-services operations in a key or lead capacity
  • At least five years of experience in a customer-facing position is preferred
  • Expert knowledge of core technologies, particularly IMS Core, SDM, and IP
  • Hands-on experience across 2G, 3G, 4G, 5G, transmission, core, and cloud technologies
  • Background in cost control and service-performance reporting
  • Fluent written and spoken English
  • Demonstrated success managing service delivery results and contractual commitments
  • Experience developing business cases for network solutions
  • ITIL certification and expertise in incident, change, and problem management are desirable
  • Strong presentation and negotiation skills for stakeholder engagement are desirable
  • Knowledge of preventive maintenance practices within the Managed Services Blueprint Operating Model is desirable

Beneficii

  • Flexible working arrangements, including hybrid options
  • At least 90 days of maternity and paternity leave, with an option to return within one year after a child’s birth or adoption, subject to eligibility
  • Life insurance coverage for all employees
  • Programs supporting employees’ mental and physical well-being
  • Opportunities to participate in and receive support from Nokia Employee Resource Groups
  • Employee Growth Solutions for tailored career and skills development
  • Access to professional coaches and mentors
  • A learning-focused environment that supports personal and professional development

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