Nokia
Nokia
Nokia is a global B2B technology company focused on telecommunications, enterprise networking, and digital infrastructure. It develops secure and resilient network solutions for service providers, businesses, and public-sector organizations, helping connect people, machines, and devices at scale. Its work includes 5G, artificial intelligence, and quantum-safe networking, alongside research and long-term technology development through Nokia Bell Labs. Job seekers exploring Nokia may find opportunities connected to network engineering, telecommunications, enterprise technology, infrastructure, and advanced research.

Senior Operations Manager, Telecom Services — Nokia (Noida, Hybrid)

Lead Nokia’s telecom managed-services operations in Noida, overseeing delivery, escalations, SLAs, KPIs, and customer engagement. Improve service performance, fulfill contract obligations, and reduce operational risk through effective governance.

Description

  • Serve as the primary operations contact for regional customer teams
  • Maintain compliance with contractual SLAs, KPIs, OLAs, and performance objectives
  • Direct internal and external escalations across incident, problem, and change management
  • Detect service gaps and drive corrective improvements through proactive governance
  • Manage monthly KPI reporting and support customer negotiations
  • Coordinate cross-functional service improvement programs to strengthen delivery
  • Develop trusted customer relationships and resolve technically complex conflicts
  • Assess operational risks and define mitigation plans with relevant stakeholders

Requirements

  • Graduate or master’s qualification with 12+ years of experience delivering large-scale managed-services operations in a key or lead capacity
  • At least five years of experience in a customer-facing position is preferred
  • Expert knowledge of core technologies, particularly IMS Core, SDM, and IP
  • Hands-on experience across 2G, 3G, 4G, 5G, transmission, core, and cloud technologies
  • Background in cost control and service-performance reporting
  • Fluent written and spoken English
  • Demonstrated success managing service delivery results and contractual commitments
  • Experience developing business cases for network solutions
  • ITIL certification and expertise in incident, change, and problem management are desirable
  • Strong presentation and negotiation skills for stakeholder engagement are desirable
  • Knowledge of preventive maintenance practices within the Managed Services Blueprint Operating Model is desirable

Benefits

  • Flexible working arrangements, including hybrid options
  • At least 90 days of maternity and paternity leave, with an option to return within one year after a child’s birth or adoption, subject to eligibility
  • Life insurance coverage for all employees
  • Programs supporting employees’ mental and physical well-being
  • Opportunities to participate in and receive support from Nokia Employee Resource Groups
  • Employee Growth Solutions for tailored career and skills development
  • Access to professional coaches and mentors
  • A learning-focused environment that supports personal and professional development

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