Nokia
Nokia
Nokia एक वैश्विक B2B प्रौद्योगिकी कंपनी है, जिसका ध्यान दूरसंचार, उद्यम नेटवर्किंग और डिजिटल अवसंरचना पर केंद्रित है। यह सेवा प्रदाताओं, व्यवसायों और सार्वजनिक क्षेत्र के संगठनों के लिए सुरक्षित और सुदृढ़ नेटवर्क समाधान विकसित करती है, जिससे बड़े पैमाने पर लोगों, मशीनों और उपकरणों को जोड़ने में मदद मिलती है। इसके कार्य में 5G, कृत्रिम बुद्धिमत्ता और क्वांटम-सुरक्षित नेटवर्किंग के साथ-साथ Nokia Bell Labs के माध्यम से अनुसंधान और दीर्घकालिक प्रौद्योगिकी विकास शामिल हैं। Nokia में अवसर तलाशने वाले नौकरी आवेदकों को नेटवर्क इंजीनियरिंग, दूरसंचार, उद्यम प्रौद्योगिकी, अवसंरचना और उन्नत अनुसंधान से जुड़े अवसर मिल सकते हैं।

Senior Operations Manager, Telecom Services — Nokia (Noida, Hybrid)

Lead Nokia’s telecom managed-services operations in Noida, overseeing delivery, escalations, SLAs, KPIs, and customer engagement. Improve service performance, fulfill contract obligations, and reduce operational risk through effective governance.

विवरण

  • Serve as the primary operations contact for regional customer teams
  • Maintain compliance with contractual SLAs, KPIs, OLAs, and performance objectives
  • Direct internal and external escalations across incident, problem, and change management
  • Detect service gaps and drive corrective improvements through proactive governance
  • Manage monthly KPI reporting and support customer negotiations
  • Coordinate cross-functional service improvement programs to strengthen delivery
  • Develop trusted customer relationships and resolve technically complex conflicts
  • Assess operational risks and define mitigation plans with relevant stakeholders

आवश्यकताएँ

  • Graduate or master’s qualification with 12+ years of experience delivering large-scale managed-services operations in a key or lead capacity
  • At least five years of experience in a customer-facing position is preferred
  • Expert knowledge of core technologies, particularly IMS Core, SDM, and IP
  • Hands-on experience across 2G, 3G, 4G, 5G, transmission, core, and cloud technologies
  • Background in cost control and service-performance reporting
  • Fluent written and spoken English
  • Demonstrated success managing service delivery results and contractual commitments
  • Experience developing business cases for network solutions
  • ITIL certification and expertise in incident, change, and problem management are desirable
  • Strong presentation and negotiation skills for stakeholder engagement are desirable
  • Knowledge of preventive maintenance practices within the Managed Services Blueprint Operating Model is desirable

लाभ

  • Flexible working arrangements, including hybrid options
  • At least 90 days of maternity and paternity leave, with an option to return within one year after a child’s birth or adoption, subject to eligibility
  • Life insurance coverage for all employees
  • Programs supporting employees’ mental and physical well-being
  • Opportunities to participate in and receive support from Nokia Employee Resource Groups
  • Employee Growth Solutions for tailored career and skills development
  • Access to professional coaches and mentors
  • A learning-focused environment that supports personal and professional development

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