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Newstel Worldwide
Newstel Worldwide
201 – 500 Angajați
ConsultanțăLogisticăMarketing
Newstel Worldwide este un furnizor de servicii de externalizare a proceselor de afaceri, cu sediul în Hamburg, specializat în servicii multilingve de centru de contact. Înființată în 2015, compania îmbină agenți instruiți cu tehnologia pentru a gestiona non-stop solicitările de asistență pentru clienți primite și efectuate, operațiunile de back-office și serviciile omnicanal pentru companii de comerț electronic din mai multe piețe. Modelul său este conceput pentru a ajuta echipele să extindă operațiunile de relații cu clienții, menținând în același timp calitatea.
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Locurile de muncă ale companiei

Part-Time Danish-Speaking Customer Service Agent (Portugal, Remote)

Provide remote customer support in Danish for Newstel’s multilingual BPO customers while meeting service and quality targets. This part-time role covers email, chat and phone enquiries from Portugal.

PTPortugalia
11 € – 14 € / oră
RemoteNormă parțialăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: danezăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Assist customers through email, live chat and phone.
  • Resolve enquiries promptly and accurately, with a focus on solving them in the first interaction.
  • Handle customer contacts according to service standards, SLAs and quality requirements.
  • Address complaints and escalations courteously, following company procedures.
  • Keep customer information accurate in CRM and ticketing platforms.
  • Help with account, order, payment, technical and service questions.
  • Spot recurring problems and suggest improvements to the relevant teams.
  • Follow data protection, security and confidentiality rules.
  • Meet individual and team targets for productivity, quality and customer satisfaction.
  • Build and maintain knowledge of products, processes and systems through regular training.

Cerințe

  • Speak Danish at expert (C2) level.
  • Have proficient English skills.
  • Bring at least two years of experience in a remote customer service role.
  • Have worked in a fast-paced, customer-facing setting.
  • Be comfortable with technology and contact centre tools; Zendesk experience is an advantage.
  • Be proficient with Microsoft Office or Google Workspace.
  • Be able to work from home using your own device.
  • Be flexible to meet business needs when required.
  • Be organised, proactive and solution-focused, with close attention to detail.

Beneficii

  • Work remotely.
  • Receive an attractive hourly rate.
  • Join a supportive, inclusive workplace.
  • Access opportunities for growth and development.
  • Work flexible hours.
  • Take on additional hours when available.

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