Chargeflow
Chargeflow
51 – 200 Angajați
Comerț electronicFintech
Chargeflow dezvoltă software automatizat pentru gestionarea refuzurilor la plată, destinat comercianților din comerțul electronic. Platforma sa folosește tehnologia și inteligența artificială pentru a ajuta companiile să răspundă la refuzurile la plată și să recupereze veniturile contestate, reducând munca manuală implicată în acest proces. Compania activează la intersecția dintre fintech și comerțul electronic, oferind un produs care le permite comercianților să dedice mai mult timp creșterii afacerii.

Customer-Facing Implementation Engineer

Lead API integrations and enterprise onboarding for Chargeflow’s AI-powered chargeback and fraud platform. Manage customer implementations from contract signing through go-live in a hybrid role in Modi’in, Israel.

Descriere

  • Lead the technical work for customer implementations
  • Troubleshoot APIs, webhooks, and data flows
  • Resolve integration issues before involving Engineering
  • Guide enterprise customers from contract signing through go-live and initial value
  • Act as the primary contact for customers
  • Manage implementation plans, schedules, milestones, and risks across multiple customers
  • Lead discussions with technical teams and executive stakeholders
  • Support complex SMB integrations and escalate onboarding blockers
  • Integrate with Stripe, Shopify Payments, PayPal, Adyen, and other payment providers
  • Turn recurring integration issues into better documentation, tools, and automation
  • Coordinate with Sales, Product, Engineering, Support, and Customer Success
  • Share customer and implementation insights with the product team

Cerințe

  • At least 3 years in a technical, customer-facing SaaS role such as Implementation Engineering, Integrations, Solutions Engineering, Technical Account Management, or Technical Onboarding — required
  • Practical experience with API-based integrations, including APIs, webhooks, and data flows — required
  • Experience diagnosing integration issues and explaining their causes and solutions — required
  • Experience guiding enterprise or strategic customers from kickoff to go-live — required
  • Ability to manage multiple implementations at once and align customers with internal teams — required
  • Confidence leading discussions with executive stakeholders — required
  • Excellent written and spoken English
  • Experience in fintech, payments, fraud, chargebacks, or eCommerce — preferred
  • Familiarity with Stripe, Shopify Payments, PayPal, or Adyen — preferred
  • Familiarity with Postman, SQL, or log analysis — preferred
  • Experience creating scripts or automations to reduce manual onboarding work — preferred

Beneficii

  • Opportunity to build and lead the onboarding team as it grows
  • Work with a close-knit team of passionate builders and entrepreneurs
  • Collaborate across Sales, Product, Engineering, Support, and Customer Success
  • Join a product-led growth environment backed by global investors

Locuri de muncă similare

Avantor

Operations Coordinator – Laboratory Inventory and Shipping

Avantor

Coordinate laboratory inventory, purchasing, shipping, and customer service for Avantor’s scientific customers. The role also supports hazardous materials shipments, reporting, and inventory systems.

Deschide
Endless Studios

Game Design Curriculum Developer (Unity)

Endless Studios

Develop game design lessons for Florida high school career and technical education programs using Endless Studios’ Endstar engine. Create Unity bridge lessons, assessments, teacher guides, and classroom tutorials.

Deschide
Nivoda

Senior AI/ML Engineer, Remote in the United States

Nivoda

Develop ranking, recommendation, and multimodal search systems for Nivoda’s global jewellery marketplace and jeweller storefronts. Build production machine learning capabilities across search, product discovery, and image matching.

Deschide