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Pentland
Comerț cu amănuntulModăSport
Pentland este o companie globală din domeniul sportului, activităților în aer liber și stilului de viață, care deține branduri pentru consumatori precum Speedo, Berghaus, Mitre, Endura și Canterbury of New Zealand. Compania dezvoltă și comercializează încălțăminte, îmbrăcăminte și echipamente sportive, distribuindu-și produsele prin canale de vânzare en-gros, retail și comerț electronic în 190 de țări. Cu o prezență în aproximativ 20 de birouri și o echipă de circa 1.500 de angajați, Pentland reunește expertiză în designul de produs, marketingul brandurilor și dezvoltarea comercială internațională.
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Locurile de muncă ale companiei

EMEA Customer Operations Manager

Lead customer service, orderbook performance and on-time, in-full delivery across EMEA for Pentland Brands’ sports and lifestyle brands. Coach the team and improve operations through cross-functional collaboration.

GBRegatul UnitHibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăOperațiuni
ERP

Descriere

  • Manage the Customer Operations team’s daily performance.
  • Take ownership of on-time, in-full results across the assigned customer portfolio.
  • Oversee orderbooks, reviewing open and overdue orders, stock availability, allocations and delivery risks.
  • Build strong relationships with Commercial teams and customers, turning customer needs into operational plans.
  • Partner with Planning, Logistics, Distribution Centres and Finance to address operational issues.
  • Ensure Customer Operations processes, policies and standards are applied consistently.
  • Lead, coach and support the development of the Customer Operations team.
  • Analyse operational data to spot trends, identify root causes and find ways to improve performance.
  • Promote continuous improvement and the adoption of new tools, systems, automation and working practices.
  • Help shape the Customer Operations functional plan and deliver regional priorities across EMEA and APAC.

Cerințe

  • Substantial experience in Customer Operations, Customer Service, Sales Operations or a related operational role.
  • A track record of managing and developing teams in a fast-moving operational setting.
  • Strong knowledge of end-to-end order management, including orderbooks, stock allocation, delivery management and customer needs.
  • Experience managing relationships with major retailers, distributors or commercial partners.
  • A customer-focused approach and the judgement to balance customer needs with broader commercial and operational priorities.
  • Strong analytical skills and confidence working with large volumes of operational data.
  • Ability to find root causes, solve problems and lead corrective actions.
  • Excellent stakeholder management across Commercial, Supply Chain, Finance and Technology teams.
  • Clear communication and presentation skills for audiences at different organisational levels.
  • Working knowledge of SAP or a comparable ERP system.
  • Experience with Customer Operations tools, CRM platforms and reporting systems is an advantage.
  • Strong organisation skills and the ability to handle competing priorities and deadlines.
  • Comfort working in a geographically distributed, matrixed organisation.
  • Experience coaching, mentoring and developing colleagues.
  • A continuous improvement mindset and constructive approach to challenging established practices.

Beneficii

  • Competitive pay.
  • Discretionary bonus.
  • Hybrid work arrangement.
  • Flexible start and finish times.
  • Generous annual leave allowance.
  • Discounts on products.
  • Access to sample sales.
  • Enhanced family-friendly policies.
  • Healthcare support.
  • Discounts on gym and fitness memberships.
  • Cycle-to-work scheme.
  • Electric car scheme.

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