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Zymego
Zymego
11 – 50 Angajați
Asistență medicalăConsultanțăLogistică
Zymego dezvoltă o platformă online de gestionare a programărilor pentru clinici și pacienții acestora. Când se eliberează un loc mai devreme la o clinică, serviciul îi poate anunța pe pacienți și le poate permite să confirme programarea, contribuind la reducerea timpilor de așteptare și facilitând reprogramările și anulările. Platforma se integrează în fluxurile de rezervare ale clinicilor, nu necesită ca pacienții să descarce o aplicație și folosește BankID pentru verificarea identității. Înființată în 2020, Zymego funcționează ca o companie SaaS în domeniul sănătății și deservește sute de clinici și peste 300.000 de pacienți.
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Senior Customer Success Manager

Lead onboarding, retention, and account growth for Zymego’s healthtech customers. Help healthcare organizations reduce waiting times through intelligent automation.

SESuediaHibridNormă întreagăSeniorLimbă Obligatorie: englezăLimbă Obligatorie: suedezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Lead customer onboarding and implementation with clients and internal teams.
  • Learn each customer’s goals, organization, and workflows, then turn them into clear actions and next steps.
  • Track adoption, product usage, and customer value, helping clients get the most from Zymego.
  • Spot risks, challenges, and blockers early and drive them toward resolution.
  • Serve as a trusted adviser, sharing insights, recommendations, and perspective.
  • Run structured customer follow-ups and regular reviews, including Value Reviews and QBRs.
  • Identify and pursue growth and expansion opportunities within existing accounts.
  • Handle customer questions and support needs, involving Product, Tech, or other teams as needed.
  • Keep customer data, risks, activities, and next steps organized and up to date.
  • Capture customer insights and turn them into product and workflow improvements.
  • Help develop and scale Customer Success processes and practices.
  • Work closely with Customer Success, Sales, Product, and Tech.

Cerințe

  • Several years of experience in Customer Success or another customer-facing role with end-to-end account responsibility.
  • Experience managing and developing B2B customer relationships over time.
  • Experience guiding customers through the full journey, from onboarding to value realization and long-term partnership.
  • Comfort using data and customer insights to set priorities, follow up, and make decisions.
  • Experience working independently with complex customers and stakeholder groups.
  • Confidence in both strategic and operational discussions.
  • Ability to manage several customers, activities, and priorities at once.
  • Takes ownership and moves issues forward independently.
  • Ability to build trusted relationships with a range of stakeholders.
  • Strong technical aptitude and an ability to learn digital products and systems quickly.
  • Interest in sharing experience and contributing to the team’s growth.
  • Enjoys working in a growing company where processes and practices continue to evolve.
  • Fluent spoken and written Swedish and English.
  • Preferred: experience in SaaS, HealthTech, or another complex B2B business.
  • Preferred: experience working with healthcare organizations or other businesses with complex stakeholder structures.
  • Preferred: clinical or other healthcare background, such as nursing, medicine, dentistry, or another healthcare profession.

Beneficii

  • A key role at a fast-growing healthtech company.
  • A culture shaped by collaboration, innovation, and meaningful work.
  • Significant opportunity to influence the development of the Customer Success function.
  • The chance to help build more structured, data-driven, and scalable ways of working.
  • Stockholm office with the option to work in a hybrid arrangement.
  • Six weeks of vacation.
  • Occupational pension.
  • Health insurance.
  • The opportunity to test ideas and challenge existing ways of working.

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